Customer Service Representative

SRS Distribution
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Customer focus","Effective communication","Active listening","Problem-solving","Team collaboration"]

Ensure customer satisfaction by handling walk-in, phone, and email inquiries and resolving issues efficiently. Provide product information, support counter and transaction processing, and maintain accurate customer records in CRM/ERP systems. Coordinate with sales, drivers, and warehouse teams to support timely order fulfillment and identify new opportunities to drive sales growth. Uphold company values and compliance while using bilingual (English/Spanish) skills to expand customer reach.

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SRS Distribution
SRS Distribution
4 days ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Ensure customer satisfaction by handling walk-in, phone, and email inquiries and resolving issues efficiently. Provide product information, support counter and transaction processing, and maintain accurate customer records in CRM/ERP systems. Coordinate with sales, drivers, and warehouse teams to support timely order fulfillment and identify new opportunities to drive sales growth. Uphold company values and compliance while using bilingual (English/Spanish) skills to expand customer reach.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries and complaints via phone, email, and in-person.
  • •Provide product information, resolve issues, and maintain accurate customer records.
  • •Support walk-in customers with counter sales and coordinate with sales, drivers, and warehouse teams for fulfillment.
  • •Manage phone inquiries professionally and process transactions in the ERP system while identifying sales opportunities.
  • •Ensure compliance and uphold company values, using bilingual skills to enhance customer experience.

Pay and Benefits

Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveLife InsuranceEquity

Key Requirements

  • •Proven customer service and phone handling experience with strong active listening.
  • •Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
  • •Strong interpersonal skills with a team-oriented, safety-conscious mindset.
  • •Demonstrated ability to support sales and identify new opportunities.
  • •Valid driver’s license, clean driving record, and reliable transportation; bilingual (English/Spanish) preferred.
Experience:1-2 yearsB2BBuilding materials distribution
Education:High School in communications or business management
Skills:Customer focusEffective communicationActive listeningProblem-solvingTeam collaboration
Licenses:Driver’s license
Languages:EnglishSpanish
Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn