Kaplan International

4 months ago

IELTS Administrator -Contract

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Operate as part of the IELTS test administration team, delivering high-quality customer service to candidates, managing test day logistics, and coordinating across Kaplan IELTS/marketing teams to grow the Toronto/Vancouver venues. You’ll handle records, budgets, and vendor coordination, while ensuring compliance with IELTS policies and secure test delivery across multiple venues.

Location: Vancouver

Workplace: Onsite

Employment Type: Contract

Job Function: Administration & Executive Assistance

Key Responsibilities

•Provide high quality customer service to candidates in all aspects of IELTS test such as registering, paying, remarking and sending results to receiving organizations
•Develop and maintain a strong working knowledge of policies and procedures related to secure and smooth IELTS test administration
•Operate IELTS and Kaplan electronic systems including ORS, IWAS, Plan Exams, IAM, CentreNet, EMM Portal, iSecure, ePC eXam (eScan), Microsoft Office, Class, and Moneris
•Maintain records, inventory, compile reports, and securely handle confidential information and materials
•Plan, coordinate and supervise test day, ensuring the highest standard of customer service, security, accurate counts of materials, appropriate space and staff; ensure timely completion of duties and strict compliance with IELTS policies
•Plan, prepare and carry out pre-test, test day, and post-test administrative procedure
•Planning and executing staff training to ensure the best quality of customer service and compliance
•Financial management: record payments, produce & send receipts, produce and maintain staff payment records, etc.
•Coordinate with IELTS and Kaplan marketing teams and subcontractors or venues as necessary to produce marketing and communication materials online, in print, radio, television or other media as required
•Keep and maintain electronic records and backups of IELTS materials
•Regularly communicate with partners, test takers, Kaplan staff, venue staff, and examiners

Key Requirements

•1-2 years’ experience in customer-centric sales and business or operational setting.
•A sales-oriented, target driven individual with an entrepreneurial attitude.
•A flexible and positive outlook, coupled with a creative mindset.
•Bachelor’s Degree or equivalent
•Must be authorized to work in Canada

Experience:1-2 yearsEducationLanguage testingCustomer service

Education:Bachelor's

Skills:Interpersonal communicationCustomer serviceOrganizationTime managementProblem-solving

Languages:English

Tech Stack:ORSIWASPlan ExamsIAMCentreNetEMM PortalISecureEPC eXamMicrosoft OfficeWordExcelPowerPointMonerisWordpressElementor

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Kaplan International

Kaplan is a global provider of educational services offering test preparation, higher and professional education, language training, corporate learning, and university pathway programs. Founded in 1938, it serves learners and institutions worldwide and is a subsidiary of Graham Holdings Company.

Industry: Education

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Fort Lauderdale, United States

Founded: 1938

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Kaplan International

4 months ago

IELTS Administrator -Contract

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Onsite

Employment Type: Contract

Job Function: Administration & Executive Assistance

Key Responsibilities

•Provide high quality customer service to candidates in all aspects of IELTS test such as registering, paying, remarking and sending results to receiving organizations
•Develop and maintain a strong working knowledge of policies and procedures related to secure and smooth IELTS test administration
•Operate IELTS and Kaplan electronic systems including ORS, IWAS, Plan Exams, IAM, CentreNet, EMM Portal, iSecure, ePC eXam (eScan), Microsoft Office, Class, and Moneris
•Maintain records, inventory, compile reports, and securely handle confidential information and materials
•Plan, coordinate and supervise test day, ensuring the highest standard of customer service, security, accurate counts of materials, appropriate space and staff; ensure timely completion of duties and strict compliance with IELTS policies
•Plan, prepare and carry out pre-test, test day, and post-test administrative procedure
•Planning and executing staff training to ensure the best quality of customer service and compliance
•Financial management: record payments, produce & send receipts, produce and maintain staff payment records, etc.
•Coordinate with IELTS and Kaplan marketing teams and subcontractors or venues as necessary to produce marketing and communication materials online, in print, radio, television or other media as required
•Keep and maintain electronic records and backups of IELTS materials
•Regularly communicate with partners, test takers, Kaplan staff, venue staff, and examiners

Key Requirements

•1-2 years’ experience in customer-centric sales and business or operational setting.
•A sales-oriented, target driven individual with an entrepreneurial attitude.
•A flexible and positive outlook, coupled with a creative mindset.
•Bachelor’s Degree or equivalent
•Must be authorized to work in Canada

Experience:1-2 yearsEducationLanguage testingCustomer service

Education:Bachelor's

Skills:Interpersonal communicationCustomer serviceOrganizationTime managementProblem-solving

Languages:English

Tech Stack:ORSIWASPlan ExamsIAMCentreNetEMM PortalISecureEPC eXamMicrosoft OfficeWordExcelPowerPointMonerisWordpressElementor

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Kaplan International

Industry: Education

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Fort Lauderdale, United States

Founded: 1938

Glassdoor: 3.6

Website LinkedIn Glassdoor