Senior Community Manager

Fivetran
Colorado, Michigan
Workplace: RemoteFull timeUSD 130,068 - 162,585.5 annuallyFunction: Communications, PR & CommunitySkills: ["Written communication","Facilitation","De-escalation","Cross-functional collaboration","Data-informed decision making"]

Lead digital engagement for the dbt community, primarily by owning day-to-day operations of the dbt Slack community. You’ll partner with community leaders and internal stakeholders to shape channel strategy, guidelines, and programming; build moderation and support workflows; coach moderators; create member-facing content systems; and translate community insights into actions with Product, Marketing, Support, and Developer Experience. Measure community health with KPIs and run experiments to improve engagement and retention.

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FursaFursa
Fivetran
Fivetran
23 hours ago

Senior Community Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead digital engagement for the dbt community, primarily by owning day-to-day operations of the dbt Slack community. You’ll partner with community leaders and internal stakeholders to shape channel strategy, guidelines, and programming; build moderation and support workflows; coach moderators; create member-facing content systems; and translate community insights into actions with Product, Marketing, Support, and Developer Experience. Measure community health with KPIs and run experiments to improve engagement and retention.
Location: Colorado, Michigan
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day operations of the dbt Slack community to ensure a welcoming, high-signal experience for members worldwide.
  • •Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
  • •Develop and maintain scalable moderation and support workflows, including Code of Conduct enforcement.
  • •Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
  • •Surface community insights and member feedback to Product, Marketing, and Support and close the loop with the community on outcomes.

Pay and Benefits

Salary: USD 130,068 - 162,585.5 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveParental LeaveEquityLearning BudgetCell Phone

Key Requirements

  • •5+ years of experience in digital community management, online engagement, or community program management in a global/distributed environment.
  • •Own day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health.
  • •Build and improve moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement.
  • •Strong written communication and facilitation skills to de-escalate issues and encourage productive conversation.
  • •Experience using community tooling and analytics (e.g., Slack workflows, Common Room) to track engagement, identify trends, and drive improvement.
Experience:Digital community managementOnline engagementGlobal community
Skills:Written communicationFacilitationDe-escalationCross-functional collaborationData-informed decision making
Languages:English
Tech Stack:SlackDiscordCommon Room

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn