Account Manager - Bogota

Insider
Bogotá
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Accountability","Strategic thinking","Project management","Presentation skills"]

Own renewals and manage executive stakeholders to drive expansion, MRR growth, and successful contract outcomes. Coordinate with Customer Success Managers as the primary executive contact, running business reviews, sponsor nurturing, and renewal processes. Lead contract terms and price negotiations, discover stakeholder needs, and align them to Insider product suites. Track commercial targets, drive NPS and customer success recognition, and collaborate with marketing on advocacy stories.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Insider
Insider
2 days ago

Account Manager - Bogota

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own renewals and manage executive stakeholders to drive expansion, MRR growth, and successful contract outcomes. Coordinate with Customer Success Managers as the primary executive contact, running business reviews, sponsor nurturing, and renewal processes. Lead contract terms and price negotiations, discover stakeholder needs, and align them to Insider product suites. Track commercial targets, drive NPS and customer success recognition, and collaborate with marketing on advocacy stories.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive renewals and manage stakeholder relationships across account bases.
  • •Coordinate with Customer Success Managers and serve as the primary executive contact.
  • •Create expansion and MRR growth opportunities, including contract terms and price negotiations.
  • •Run business reviews and renewal processes, including sponsor nurturing and stakeholder discovery.
  • •Own renewal success and commercial targets while ensuring customer success realization and NPS goals.

Pay and Benefits

Perks:Learning BudgetSpotify Subscription

Key Requirements

  • •A university degree in Business, Marketing, Engineering, or a related field.
  • •5+ years of experience in Customer Success Management, Account Management, or Sales in SaaS.
  • •Strong written and spoken communication skills in English and your native language.
  • •Proven track record of using sales and persuasive skills, including value/Challenger/Spin Selling (plus).
  • •Experience negotiating contracts and navigating legal discussions.
Experience:5+ yearsSaaS
Education:Bachelor's
Skills:CommunicationAccountabilityStrategic thinkingProject managementPresentation skills
Languages:English

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website