Technology Analyst, Japan

Sony Pictures
Tokyo
Workplace: HybridFull timeFunction: IT Support & HelpdeskSkills: ["Customer service","Communication","Problem-solving","Analytical thinking","Collaboration"]

Provide first- and second-level support for end users in Tokyo, resolving issues across Windows PCs and laptops, Microsoft 365, mobile devices, printers, telephony, collaboration tools, and meeting room AV. Manage incidents and service requests via ServiceNow, provision and refresh devices, and maintain user documentation. Support local IT infrastructure operations and participate in IT projects, coordinating with local and global IT teams to improve reliability and user experience.

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FursaFursa
Sony Pictures
Sony Pictures
1 month ago

Technology Analyst, Japan

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 days agoStatus: Live

Job Summary

Provide first- and second-level support for end users in Tokyo, resolving issues across Windows PCs and laptops, Microsoft 365, mobile devices, printers, telephony, collaboration tools, and meeting room AV. Manage incidents and service requests via ServiceNow, provision and refresh devices, and maintain user documentation. Support local IT infrastructure operations and participate in IT projects, coordinating with local and global IT teams to improve reliability and user experience.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide first- and second-level end user support for workplace technologies, hardware, and software.
  • •Troubleshoot issues across Windows PCs/laptops, Microsoft 365, mobile devices, printers, collaboration tools, and meeting room AV.
  • •Provision, configure, deploy, and refresh end-user devices and manage user onboarding/offboarding.
  • •Manage incidents and service requests using ServiceNow and deliver onsite and remote support.
  • •Support local IT infrastructure operations and assist with IT projects, rollout, and UAT activities.

Pay and Benefits

Perks:Health InsurancePension InsuranceEmployment Insurance

Key Requirements

  • •Typically 2–3 years of experience in end user support, IT operations, information systems, or a related technology role.
  • •Experience supporting Windows PCs and Microsoft 365 in a corporate environment.
  • •Troubleshoot and resolve desktop, laptop, mobile device, printer, and workplace technology issues.
  • •Basic understanding of Windows Server, networking, and IT infrastructure concepts.
  • •Professional working proficiency in Japanese and business-level English (email, meetings, technical documentation).
Skills:Customer serviceCommunicationProblem-solvingAnalytical thinkingCollaboration
Languages:JapaneseEnglish
Tech Stack:WindowsMicrosoft 365ServiceNowWindows ServerPrintersTelephonyMobile devices

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sony Pictures
Sony Pictures is a major film and television studio producing, financing, acquiring, and distributing motion pictures, television programming, and digital content globally across multiple labels and platforms.
Industry: Film & Television
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Culver City, United States
Founded: 1987
WebsiteLinkedIn