Technology Analyst, Japan

Provide first- and second-level support for end users in Tokyo, resolving issues across Windows PCs and laptops, Microsoft 365, mobile devices, printers, telephony, collaboration tools, and meeting room AV. Manage incidents and service requests via ServiceNow, provision and refresh devices, and maintain user documentation. Support local IT infrastructure operations and participate in IT projects, coordinating with local and global IT teams to improve reliability and user experience.