Customer Care Specialist I (Manheim)

AutoTrader.com
United States
Workplace: HybridFull timeUSD 16.59 - 24.86 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Active listening","Professional communication","Multitasking","Prioritization","Working under pressure"]

Serve as a frontline customer care specialist handling inquiries through phone, email, chat, and ticketing systems. You’ll troubleshoot standard technical and account-related issues, document interactions and resolutions, follow security protocols, and escalate complex cases to internal teams. This role balances independent handling of routine matters with coordination to ensure timely resolution and strong customer satisfaction, including customer education support as needed.

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FursaFursa
AutoTrader.com
AutoTrader.com
5 days ago

Customer Care Specialist I (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a frontline customer care specialist handling inquiries through phone, email, chat, and ticketing systems. You’ll troubleshoot standard technical and account-related issues, document interactions and resolutions, follow security protocols, and escalate complex cases to internal teams. This role balances independent handling of routine matters with coordination to ensure timely resolution and strong customer satisfaction, including customer education support as needed.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Receive and respond to customer requests via phone, email, chat, and ticketing systems.
  • •Listen actively, provide professional support, and maintain positive customer relationships.
  • •Troubleshoot and resolve standard technical and account-related issues.
  • •Document customer interactions, issues, and resolutions in company systems and follow security protocols.
  • •Escalate complex issues to internal teams or specialists and collaborate to ensure timely resolution.

Pay and Benefits

Salary: USD 16.59 - 24.86 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High School Diploma/GED.
  • •Generally less than 2 years of experience in a related field.
  • •Flexibility to work evenings, weekends, and holidays as required.
  • •Strong communication skills and basic computer/technology knowledge, including internet and email.
  • •Experience working in a contact center metrics-driven environment; automotive industry experience required.
Education:High School
Skills:Active listeningProfessional communicationMultitaskingPrioritizationWorking under pressure
Languages:EnglishSpanish
Tech Stack:EmailInternetTicketing systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn