Account Manager - German speaking (m/f/d)

iwoca
Frankfurt, Germany, Berlin
Workplace: OnsiteFull timeEUR 42,000 - 50,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Customer service","Teamwork","Organization","Problem-solving"]

Account Manager for SME financing drives new and existing client relationships, manages your own portfolio, guides customers through the credit process, and provides proactive communication on product developments. You’ll deliver exceptional service, build long-term partnerships, and contribute to iwoca’s mission of financing one million SMEs by aligning customer needs with our flexible financing solutions.

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iwoca
iwoca
1 year ago

Account Manager - German speaking (m/f/d)

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Job Summary

Account Manager for SME financing drives new and existing client relationships, manages your own portfolio, guides customers through the credit process, and provides proactive communication on product developments. You’ll deliver exceptional service, build long-term partnerships, and contribute to iwoca’s mission of financing one million SMEs by aligning customer needs with our flexible financing solutions.
Location: Frankfurt, Germany, Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Guide Neukund*innen through steps for a successful contract, tailoring solutions to individual needs and optimizing product use.
  • •Ensure customers are promptly informed about options and product developments.
  • •Own and manage a portfolio of existing and new customers to meet business goals.
  • •Build strong, long-term relationships to help customers achieve their business objectives with iwoca.
  • •Provide regular feedback on customer insights to drive process improvements and product enhancements.

Pay and Benefits

Salary: EUR 42,000 - 50,000 annually

Key Requirements

  • •Completed commercial training or business studies with relevant customer service experience (banking/fintech a plus)
  • •Strong communication skills in German and English with a customer-centric mindset
  • •Team player who can support cross-functional projects and work in a fast-paced environment
  • •High motivation, organization, sales orientation, and hands-on mentality
  • •Independent, team-oriented, reliable work style with ability to think beyond the obvious and suggest improvements
Experience:FintechFinancial services
Education:Bachelor's
Skills:CommunicationCustomer serviceTeamworkOrganizationProblem-solving
Languages:GermanEnglish

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
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