Assistant Manager, Stores

RealReal
Miami
Workplace: OnsiteFull timeUSD 65,581.1 - 74,949.6 annuallyFunction: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Leadership","Teamwork","Communication","Analytical thinking","Problem-solving"]

Lead a team of Customer Experience Specialists alongside the Store Manager to deliver a best-in-class client experience and achieve supply-and-demand goals on the sales floor. Manage day-to-day support, coach and train the team on product knowledge, clienteling, consignor education, and customer service, and maintain operational efficiency. Help build brand loyalty, foster an inclusive environment, and step in when the Store Manager is not onsite.

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FursaFursa
RealReal
RealReal
11 hours ago

Assistant Manager, Stores

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead a team of Customer Experience Specialists alongside the Store Manager to deliver a best-in-class client experience and achieve supply-and-demand goals on the sales floor. Manage day-to-day support, coach and train the team on product knowledge, clienteling, consignor education, and customer service, and maintain operational efficiency. Help build brand loyalty, foster an inclusive environment, and step in when the Store Manager is not onsite.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Achieve supply and demand goals by creating an environment focused on exceptional client experience, service, and clienteling in partnership with Valuation Managers.
  • •Manage day-to-day support for Customer Experience Specialists and ensure operational efficiency.
  • •Train and develop the team on product knowledge, sales techniques, consignor education, and customer service skills.
  • •Lead by example on the sales floor, driving brand loyalty through best-in-class customer experience.
  • •Maintain an inclusive, diverse team by supporting DEI training and flex between store roles as needed.

Pay and Benefits

Salary: USD 65,581.1 - 74,949.6 annually
Equity and Bonus:Equity
Perks:Equity401kHealth InsuranceParental LeavePaid Leave

Key Requirements

  • •1+ years of experience in store management, preferably in the luxury or fashion industry.
  • •Experience in a commissioned sales or retail organization and/or operationally intensive environments.
  • •Comfort performing routine employee touch-bases and performance reviews to support training and development.
  • •Ability to strategically manage the sales floor (e.g., scheduling, zoning, coaching).
  • •Strong customer service orientation with clienteling abilities, plus analytical and problem-solving skills.
Experience:1+ yearsLuxury retailFashion retailCommissioned sales
Skills:LeadershipTeamworkCommunicationAnalytical thinkingProblem-solving
Tech Stack:MS ExcelGoogle SheetsGoogle SuiteApple hardware

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor