CLC Closing & Booking Specialist

KeyCorp
United States
Workplace: HybridFull timeUSD 18.75 - 25 hourlyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Organizational skills","Time management","Customer service","Analytical skills","Communication"]

Support consumer loan processing and servicing by managing loan closing and booking tasks for origination, including documentation review, follow-ups on title policies, and preparing account correction letters. Ensure accurate, timely bookings and lien filing while resolving contradictions and updating disclosures when required under Reg B/Reg Z/Reg O. Provide superior customer service, answer inquiries, coordinate with internal teams and branch/escrow agents, and contribute to process efficiency and risk management.

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FursaFursa
KeyCorp
KeyCorp
1 week ago

CLC Closing & Booking Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live

Job Summary

Support consumer loan processing and servicing by managing loan closing and booking tasks for origination, including documentation review, follow-ups on title policies, and preparing account correction letters. Ensure accurate, timely bookings and lien filing while resolving contradictions and updating disclosures when required under Reg B/Reg Z/Reg O. Provide superior customer service, answer inquiries, coordinate with internal teams and branch/escrow agents, and contribute to process efficiency and risk management.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage simultaneous loan closing processes in accordance with procedures and regulations.
  • •Transmit final loan documents to branch or escrow agents for closings and follow up on outstanding title policies.
  • •Book and review loans and lines of credit accurately and timely while communicating to resolve issues and ensure proper lien filing.
  • •Prepare documentation for lost, missing, or incorrect loan documents and prepare account correction letters with peers.
  • •Answer client basic questions and inquiries and initiate inbound or outbound calls to internal and external parties.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma.
  • •Minimum 2 years customer service experience with knowledge of the banking or banking-related industry.
  • •Highly proficient in Microsoft Office and Windows products.
  • •Ability to work under pressure, make basic judgments/decisions, and meet deadlines.
  • •Formal training or business experience with consumer loan products.
Experience:2+ yearsBankingConsumer lendingFinancial services
Skills:Organizational skillsTime managementCustomer serviceAnalytical skillsCommunication
Tech Stack:Microsoft OfficeWindowsHoganACAPSRetail Funding DatabaseKeyView DeluxeKeyDocBlacknight (LLB)EmpowerOracle Banking SystemALSMortgage Servicing PlatformCMODQuestPC

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn