Success Architect - Sales Cloud

Salesforce
Hyderabad, Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Stakeholder alignment","Customer relationship management","Problem-solving","Continuous learning"]

Partner with customers using Sales Cloud to assess implementations, deliver proactive and reactive technical guidance, and recommend solution improvements. Provide expert guidance as a trusted technical generalist, lead customer-facing discussions, and create clear design documents for diverse stakeholders. Triage technical and capability gaps using support and architect playbooks, escalating complex architectural issues. Help drive feature adoption, foundational architectural health checks, and long-term customer success.

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FursaFursa
Salesforce
Salesforce
3 hours ago

Success Architect - Sales Cloud

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Partner with customers using Sales Cloud to assess implementations, deliver proactive and reactive technical guidance, and recommend solution improvements. Provide expert guidance as a trusted technical generalist, lead customer-facing discussions, and create clear design documents for diverse stakeholders. Triage technical and capability gaps using support and architect playbooks, escalating complex architectural issues. Help drive feature adoption, foundational architectural health checks, and long-term customer success.
Location: Hyderabad, Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with a portfolio of customers to assess implementations and deliver recommendations on technical issues, feature adoption, and foundational solution design.
  • •Provide reactive and proactive guidance as a trusted technical generalist, including product best practices.
  • •Simplify complex technical concepts for technical and business audiences and manage customer-facing discussions.
  • •Triage capability gaps and design inefficiencies, resolving common issues and escalating complex architectural challenges.
  • •Execute support/guide/architect playbooks and collaborate to improve product and drive customer success outcomes.

Key Requirements

  • •3-5+ years of hands-on technical experience (e.g., Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin).
  • •Strong working knowledge of Salesforce products/platform capabilities, technical governance, and best practices.
  • •Experience participating in complex implementations, including enterprise application integration principles.
  • •Ability to assess business objectives, propose solution options, and drive stakeholder alignment with strong written/verbal communication.
  • •Sales Cloud and data/integration expertise, including troubleshooting data models/governance and integrating Salesforce via REST/SOAP APIs and middleware/connectors.
Experience:3+ yearsSaaSSalesforce
Skills:CommunicationStakeholder alignmentCustomer relationship managementProblem-solvingContinuous learning
Certifications:Salesforce AdminSales Cloud ConsultantAdvanced AdminPlatform App Builder
Languages:English
Tech Stack:SalesforceSales CloudEinstein Conversation InsightsSales EngagementSales Performance ManagementAPEXVisualforceLightning Web ComponentsLWCREST APISOAPOAuthPlatform EventsExternal ObjectsSalesforce ConnectEvent RelayMuleSoftInformaticaETLThird-party connectors

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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