Enterprise Customer Success Manager

DataDog
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Stakeholder management","Presentation","Discovery","Negotiation"]

Lead strategic enterprise customers to maximize Datadog adoption, coordinating with Sales and Technical Solutions to drive onboarding, ongoing utilization, and health of customer accounts. Own onboarding design and project management for new customers, manage success plans, and align stakeholder expectations across Sales, Support, Enablement, Product, Finance and Legal to ensure measurable value and positive experiences.

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FursaFursa
DataDog
DataDog
8 months ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Lead strategic enterprise customers to maximize Datadog adoption, coordinating with Sales and Technical Solutions to drive onboarding, ongoing utilization, and health of customer accounts. Own onboarding design and project management for new customers, manage success plans, and align stakeholder expectations across Sales, Support, Enablement, Product, Finance and Legal to ensure measurable value and positive experiences.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own end-to-end onboarding for new enterprise customers, designing and leading the onboarding process and project management.
  • •Develop and manage customer success plans, actively monitoring and executing to drive product adoption and health.
  • •Collaborate closely with Sales and Technical Solutions to promote product utilization from onboarding through maturity.
  • •Regularly align with decision-makers on the value and outcomes of Datadog investments and outcomes.
  • •Build and sustain relationships with key stakeholders and influencers within the customer organization, coordinating with Sales, Support, Enablement, Product, Finance and Legal across the company.

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusEspp

Key Requirements

  • •3+ years of hands-on Customer Success or Account Management experience in B2B SaaS
  • •Experience managing a portfolio including large enterprise customers
  • •Ability to lead discovery to understand customer challenges, objectives and priorities
  • •Strong communication skills with the ability to translate complex concepts into clear value for customers
  • •Willingness to travel for customer visits or events when needed
Experience:3+ yearsSaaSEnterpriseCustomer successAccount management
Skills:CommunicationStakeholder managementPresentationDiscoveryNegotiation
Languages:JapaneseEnglish

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn