Customer Success Manager, SEUR at GitLab (France, Spain)

GitLab

1 month ago

Customer Success Manager, SEUR

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Join GitLab’s Customer Success team to align with customers on outcomes, enable adoption of GitLab’s platform, and drive retention and growth across a book of assigned SEUR customers. Collaborate cross-functionally with Support, Product, and Sales to resolve issues, guide future adoption, and ensure customer success in a remote, global environment.

Location: France, Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with customers to translate pre-sales plans into actionable objectives and desired outcomes.
•Know the GitLab platform, best practices, and use cases to guide customers.
•Understand the customer journey and guide future adoption.
•Act as the GitLab liaison for questions or escalations, coordinating with Support, Product, and other teams as needed.
•Own a book of assigned customers with a focus on increasing adoption, retention, growth, and overall satisfaction.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityParantal Leave

Key Requirements

•Understanding of Git and typical branching strategies
•Knowledge of software development lifecycle and development pipeline
•Understanding of continuous integration, continuous deployment, DevSecOps
•Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
•Experience partnering with customers to define and achieve business outcomes

Experience:Customer successSaaSDevSecOpsSoftware development

Skills:CommunicationPresentationProblem-solvingOrganizationTeamwork

Languages:English

Tech Stack:GitGitLabCI/CDDevSecOps

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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GitLab

1 month ago

Customer Success Manager, SEUR

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: France, Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with customers to translate pre-sales plans into actionable objectives and desired outcomes.
•Know the GitLab platform, best practices, and use cases to guide customers.
•Understand the customer journey and guide future adoption.
•Act as the GitLab liaison for questions or escalations, coordinating with Support, Product, and other teams as needed.
•Own a book of assigned customers with a focus on increasing adoption, retention, growth, and overall satisfaction.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityParantal Leave

Key Requirements

•Understanding of Git and typical branching strategies
•Knowledge of software development lifecycle and development pipeline
•Understanding of continuous integration, continuous deployment, DevSecOps
•Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
•Experience partnering with customers to define and achieve business outcomes

Experience:Customer successSaaSDevSecOpsSoftware development

Skills:CommunicationPresentationProblem-solvingOrganizationTeamwork

Languages:English

Tech Stack:GitGitLabCI/CDDevSecOps

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn