DDP Customer Engineer II

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: associatesSkills: ["Effective communication","Problem-solving","Customer communication"]

Serve as a direct liaison with customers by installing, maintaining, and upgrading semiconductor equipment. Troubleshoot issues using digital analytics and basic diagnostic techniques, working with guidance from senior field service engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate with customers to ensure smooth operations and exceptional service, including additional assigned duties.

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Applied Materials
Applied Materials
1 month ago

DDP Customer Engineer II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a direct liaison with customers by installing, maintaining, and upgrading semiconductor equipment. Troubleshoot issues using digital analytics and basic diagnostic techniques, working with guidance from senior field service engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate and communicate with customers to ensure smooth operations and exceptional service, including additional assigned duties.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Collaborate with senior field service engineers to install, maintain, and upgrade customer equipment.
  • •Use digital analytics for troubleshooting.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with guidance from senior engineers.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Pay and Benefits

Perks:Travel Allowance

Key Requirements

  • •Associate degree, military technical training, field service experience, or trade certification.
  • •1–2 years of work experience in customer/field service support or a related technical field.
  • •Ability to read and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics, plus familiarity with hand tools (including digital multimeters).
Experience:1-2 yearsField serviceCustomer supportSemiconductorMaterials engineering
Education:Associate's
Skills:Effective communicationProblem-solvingCustomer communication
Licenses:Valid driver’s license
Tech Stack:Digital analyticsElectrical schematicsMechanical schematicsDigital multimetersMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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