Product Lead - Front Office - (CX, Sales, Service Marketing, Commerce)

Celonis
Madrid
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 8+ yearsSkills: ["Leadership","Communication","Stakeholder management","Team leadership","Product management"]

Lead a team of product managers focused on Front Office processes (Customer Service, Marketing, Sales and Commerce) within Celonis Business Apps. Drive product strategy, roadmap, and go-to-market for scalable, value-driving use cases using the Celonis Process Intelligence Platform, collaborating with Engineering, UX, Marketing and Sales to accelerate customer value realization.

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Celonis
Celonis
1 year ago

Product Lead - Front Office - (CX, Sales, Service Marketing, Commerce)

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead a team of product managers focused on Front Office processes (Customer Service, Marketing, Sales and Commerce) within Celonis Business Apps. Drive product strategy, roadmap, and go-to-market for scalable, value-driving use cases using the Celonis Process Intelligence Platform, collaborating with Engineering, UX, Marketing and Sales to accelerate customer value realization.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Lead a team of product managers, defining the product strategy and roadmap for the Front Office domain, within the broader context of our Business Apps strategy
  • •Work closely with customers to understand their pain points with a focus on Procurement (both direct and indirect) and adjacent areas
  • •Be involved in all steps within the product development lifecycle from ideation to product development to scaling solutions across all Celonis customers
  • •Use the Celonis Process Intelligence Platform to develop new, innovative solutions in the area of the Front Office
  • •Collaborate with platform product managers and engineers to guide and influence feature development of the platform

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeaveHybrid WorkingEquityParental LeaveLearning Budget

Key Requirements

  • •8+ years of experience in operational Front Office functions (Sales, Service Marketing, Commerce), Solution Engineering, Enterprise CX Software, CX Analyst or comparable roles
  • •Deep understanding of Front Office Solutions such as CRM, Sales and Service Automation Software, Marketing and Commerce Platforms, Communication Software Systems or Customer Experience Platforms
  • •Comprehensive knowledge of CX market and industry trends
  • •Strong expertise in product development and go-to-market strategies with a track record in developing and launching successful products
  • •Demonstrated experience in product marketing, messaging, and positioning
Experience:8+ yearsFront officeCXSaaSCRMSalesServiceMarketingCommerce
Skills:LeadershipCommunicationStakeholder managementTeam leadershipProduct management
Languages:English

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn