Customer Experience Banker - Bainbridge Twp, OH

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Sales process","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers, helping retain and grow consumer and business relationships. You’ll proactively identify customers’ financial goals, recommend deposit and related banking products, and accurately process transactions while balancing daily. The role includes educating customers on consumer deposit offerings, resolving issues, and driving relationship growth through follow-up, outbound calling, and referral sourcing—while following operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
4 days ago

Customer Experience Banker - Bainbridge Twp, OH

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Last checked: 57 minutes agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, helping retain and grow consumer and business relationships. You’ll proactively identify customers’ financial goals, recommend deposit and related banking products, and accurately process transactions while balancing daily. The role includes educating customers on consumer deposit offerings, resolving issues, and driving relationship growth through follow-up, outbound calling, and referral sourcing—while following operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products.
  • •Proactively grow customer relationships using a disciplined sales process, new customer follow-up, outbound calling, and referral sourcing from customers and partners.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures, and process transactions accurately while balancing daily.

Key Requirements

  • •High school diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a bachelor’s degree.
  • •1 year or more in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:Bachelor's
Skills:Customer serviceSales processRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn