General Dynamics

6 days ago

Executive Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide high-touch, concierge IT support to NIH senior executives in a fast-paced, high-visibility environment. Troubleshoot and resolve hardware, software, network, peripherals, and mobile device issues while maintaining secure executive endpoints. Support Windows 11, Apple macOS, and Linux/UNIX systems, as well as iOS and Android devices managed via enterprise MDM. Coordinate with internal IT teams, implement security protocols, and improve reliability through automation and proactive recommendations.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide dedicated, concierge-level IT support to NIH executive staff.
•Troubleshoot and resolve issues involving hardware, software, peripherals, accessories, and mobile devices.
•Maintain and support executive endpoint environments across Windows 11, Apple macOS, and Linux/UNIX.
•Support iOS and Android mobile platforms, including enterprise managed smartphones and tablets, using MDM.
•Implement and follow IT security protocols and coordinate with internal IT teams to resolve complex issues and improve reliability through automation.

Travel: Low travel

Pay and Benefits

Salary: USD 30.44 - 41.18 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•5+ years providing technical support to high-level executives, including troubleshooting hardware, software, and network issues.
•Experience administering Windows and Mac systems, including workstations and mobile devices.
•Experience supporting Linux/UNIX environments.
•Experience complying with security standards, including manual management of patches, updates, and antivirus solutions.
•Experience managing mobile devices using MDM platforms such as JAMF, BigFix, or Intune.

Skills:CommunicationCustomer serviceRapid decision-makingProblem-solving

Tech Stack:Apple iOSEndpoint SecurityMobile Device Management (MDM)Windows 11MacOSLinux/UNIXIOSAndroidTrellix ePOBigFixJAMFIvanti MobileIronSpokMicrosoft Defender for Endpoint (MDE)Microsoft Defender Antivirus (MDAV)Intune

Eligibility

Security Clearance:NACI (T1)NIH Public Trust

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

6 days ago

Executive Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide dedicated, concierge-level IT support to NIH executive staff.
•Troubleshoot and resolve issues involving hardware, software, peripherals, accessories, and mobile devices.
•Maintain and support executive endpoint environments across Windows 11, Apple macOS, and Linux/UNIX.
•Support iOS and Android mobile platforms, including enterprise managed smartphones and tablets, using MDM.
•Implement and follow IT security protocols and coordinate with internal IT teams to resolve complex issues and improve reliability through automation.

Travel: Low travel

Pay and Benefits

Salary: USD 30.44 - 41.18 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•5+ years providing technical support to high-level executives, including troubleshooting hardware, software, and network issues.
•Experience administering Windows and Mac systems, including workstations and mobile devices.
•Experience supporting Linux/UNIX environments.
•Experience complying with security standards, including manual management of patches, updates, and antivirus solutions.
•Experience managing mobile devices using MDM platforms such as JAMF, BigFix, or Intune.

Skills:CommunicationCustomer serviceRapid decision-makingProblem-solving

Eligibility

Security Clearance:NACI (T1)NIH Public Trust

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn