Information Technology Support Specialist - TS/SCI w/Poly

General Dynamics
San Antonio
Workplace: OnsiteFull timeUSD 34 - 46 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Professional communication","Empathetic communication","Mentoring"]

Provide enterprise help desk support as a Help Desk Technician IV, responding to user inquiries via phone, email, chat, and tickets. Diagnose and resolve common hardware, software, and network issues, install/configure software, handle account access requests, and maintain accurate ticket records and knowledge base articles. Escalate complex problems to second-level teams and document procedures for recurring issues while ensuring compliance with IT and security policies in an on-site TS/SCI environment.

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General Dynamics
General Dynamics
1 day ago

Information Technology Support Specialist - TS/SCI w/Poly

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide enterprise help desk support as a Help Desk Technician IV, responding to user inquiries via phone, email, chat, and tickets. Diagnose and resolve common hardware, software, and network issues, install/configure software, handle account access requests, and maintain accurate ticket records and knowledge base articles. Escalate complex problems to second-level teams and document procedures for recurring issues while ensuring compliance with IT and security policies in an on-site TS/SCI environment.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing systems.
  • •Log, track, and maintain accurate records of support requests, resolutions, and updates.
  • •Diagnose and resolve basic hardware, software, and network connectivity issues, providing step-by-step troubleshooting guidance.
  • •Install, configure, and update software on user devices, including handling password resets and access issues.
  • •Escalate complex issues to second-level support or specialized teams and document solutions/procedures and contribute to the knowledge base.
Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Associates of Arts or Associates of Science.
  • •5+ years of related experience in IT support.
  • •Ability to install, modify, and repair computer hardware and software using remote access tools.
  • •Hold TS/SCI clearance with polygraph (and be able to obtain it).
  • •CompTIA Security+ certification required within 3 months of start date.
Experience:5+ years
Education:Associate's
Skills:Professional communicationEmpathetic communicationMentoring
Certifications:CompTIA Security+
Tech Stack:Help Desk SoftwareRemote SupportTicketing systemRemote access tools

Eligibility

Nationality:US National
Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn