Relationship Manager (Malayalam speaker)

Exinity
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-4 yearsSkills: ["Consultative selling","Relationship-building","Communication","Problem-solving","Organizational skills"]

Convert qualified leads into activated, engaged clients and grow an assigned portfolio using a value-based relationship approach. Own client lifecycle activities including onboarding support, deposits and trading activity, retention, and reactivation, while meeting KPIs across conversion and revenue. Partner with Marketing and Partnerships for lead flow, and collaborate with Customer Service, Operations, Payments, Product, and Compliance. Ensure strong CRM discipline and adherence to commercial, compliance, and security requirements.

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FursaFursa
Exinity
Exinity
2 days ago

Relationship Manager (Malayalam speaker)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Convert qualified leads into activated, engaged clients and grow an assigned portfolio using a value-based relationship approach. Own client lifecycle activities including onboarding support, deposits and trading activity, retention, and reactivation, while meeting KPIs across conversion and revenue. Partner with Marketing and Partnerships for lead flow, and collaborate with Customer Service, Operations, Payments, Product, and Compliance. Ensure strong CRM discipline and adherence to commercial, compliance, and security requirements.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage qualified leads from Marketing and Partnerships, making timely contact and driving conversion and activation within service levels.
  • •Guide prospects through onboarding and initial funding, address objections, and coordinate support with relevant teams when needed.
  • •Build and maintain professional relationships with assigned clients across approved voice, social, and digital channels.
  • •Monitor client trading needs and objectives, identify inactive or at-risk clients, and support retention and reactivation activities.
  • •Meet KPIs for revenue, deposits, conversion, and activity; maintain accurate CRM records and adhere to compliance, security, conduct, and client-communication requirements.

Key Requirements

  • •3–4 years of relevant experience in relationship management, sales, or client-facing commercial roles, preferably in a CFD/FX brokerage or related financial-services environment.
  • •Fluency in English and Malayalam (spoken and written).
  • •Demonstrated ability to manage client relationships, convert opportunities, and deliver against individual commercial KPIs (revenue, deposits, activation, or trading activity).
  • •Strong working knowledge of FX/CFD markets, currency pairs, and trading concepts, including factors that influence market activity.
  • •Confident use of CRM systems, sales reporting tools, and MS Office to maintain accurate client and performance data.
Experience:3-4 yearsFinancial servicesCFD/FX brokerage
Skills:Consultative sellingRelationship-buildingCommunicationProblem-solvingOrganizational skills
Languages:EnglishMalayalam
Tech Stack:CRM systemsSales reporting toolsMS OfficeMetaTrader

Company Brief

Exinity
Exinity operates online trading platforms and financial services brands, offering retail forex and CFD trading, digital trading tools, and market education to individual traders worldwide.
Industry: Trading Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
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