Tier 1 Support Analyst - Aftersales

Keyloop
Hyderabad
Workplace: HybridFull timeFunction: SalesSkills: ["Communication","Problem-solving","Analytical thinking","Troubleshooting","Workload planning"]

Own and resolve aftersales support issues end-to-end, including parts/service processes such as inventory, pricing, stock updates, workshop scheduling, and repair orders. Triage and manage support cases, gather diagnostic information, investigate configuration and data/access/process issues, and provide clear customer guidance throughout resolution. Support integrations and approved file imports, maintain structured case notes, and contribute to case-reduction improvements through evidence-based escalation.

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FursaFursa
Keyloop
Keyloop
3 days ago

Tier 1 Support Analyst - Aftersales

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own and resolve aftersales support issues end-to-end, including parts/service processes such as inventory, pricing, stock updates, workshop scheduling, and repair orders. Triage and manage support cases, gather diagnostic information, investigate configuration and data/access/process issues, and provide clear customer guidance throughout resolution. Support integrations and approved file imports, maintain structured case notes, and contribute to case-reduction improvements through evidence-based escalation.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Provide support for parts and service processes, including inventory, pricing, stock updates, workshop scheduling, repair orders, and related dealership operations.
  • •Log, prioritise, investigate, and manage support cases from receipt through resolution, workaround, or escalation.
  • •Gather and document diagnostic information, including user impact, steps taken, expected/actual outcomes, errors, and supporting evidence.
  • •Investigate system configuration, data, access, process, interface, and product-related issues using available support tools and knowledge resources.
  • •Support integrations and assist with approved price-file imports and stock-file updates, ensuring customer approval, accurate records, and risk escalation when needed.

Key Requirements

  • •Understanding and familiarity with stock management processes or the automotive industry.
  • •Ability to efficiently plan and prioritise workload to meet deadlines.
  • •Expertise or knowledge relating to a specified Keyloop product or module.
  • •High level of investigation, analytical, problem-solving and troubleshooting skills.
  • •Excellent communication skills, both verbal and written.
Experience:Automotive industryStock management
Skills:CommunicationProblem-solvingAnalytical thinkingTroubleshootingWorkload planning

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn