Client Solutions Manager - CPG - Chicago

TikTok
Chicago
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Client management","Strategic partnership","Data analysis","Problem-solving","Cross-functional collaboration"]

Partner with enterprise CPG clients as a trusted day-to-day advisor, using deep TikTok product expertise to build and execute full-funnel media strategies. Drive campaign success by educating clients on products and best practices, analyzing performance data for optimizations, and surfacing upsell opportunities. Coordinate cross-functional teams to deliver long-term account plans and proactively troubleshoot issues alongside Product and Engineering.

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FursaFursa
TikTok
TikTok
1 month ago

Client Solutions Manager - CPG - Chicago

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Partner with enterprise CPG clients as a trusted day-to-day advisor, using deep TikTok product expertise to build and execute full-funnel media strategies. Drive campaign success by educating clients on products and best practices, analyzing performance data for optimizations, and surfacing upsell opportunities. Coordinate cross-functional teams to deliver long-term account plans and proactively troubleshoot issues alongside Product and Engineering.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Cultivate and maintain strategic client partnerships as the day-to-day point of contact.
  • •Develop and execute media strategies tailored to client goals.
  • •Educate clients on TikTok products, platform updates, and best practices to drive campaign success.
  • •Analyze campaign data to identify optimizations and upsell opportunities, delivering proactive performance insights.
  • •Coordinate cross-functional teams to deliver long-term account plans and troubleshoot client issues with Product and Engineering.

Key Requirements

  • •4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
  • •Proficiency analyzing and using data tools such as Excel and Data Studio.
  • •Ability to thrive in a fast-paced, rapidly evolving environment.
  • •Willingness to work in Chicago.
  • •Experience with performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
Experience:4+ yearsAdTechDigital advertisingProgrammatic advertisingSocial advertisingCPG
Skills:Client managementStrategic partnershipData analysisProblem-solvingCross-functional collaboration
Tech Stack:ExcelData Studio

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn