Technical Support Engineer

Cyberani
Riyadh
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Time management","Prioritization","Team collaboration"]

Provide first- and second-level technical support to end-users and customers by triaging and resolving incidents across hardware, software, operating systems, and networks. Manage user accounts and access, perform password resets using Active Directory/Azure AD, and assist with basic server/virtualization or cloud tasks. Escalate complex issues, document resolutions, create knowledge-base content, support on-call duties, and follow security, compliance, and change-management procedures.

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FursaFursa
Cyberani
Cyberani
1 day ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide first- and second-level technical support to end-users and customers by triaging and resolving incidents across hardware, software, operating systems, and networks. Manage user accounts and access, perform password resets using Active Directory/Azure AD, and assist with basic server/virtualization or cloud tasks. Escalate complex issues, document resolutions, create knowledge-base content, support on-call duties, and follow security, compliance, and change-management procedures.
Location: Riyadh
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Log, prioritize, and assign incoming support tickets from phone, email, chat, or ticketing systems.
  • •Diagnose and resolve hardware, software, operating system, and network issues (first- and second-level support) including remote and on-site troubleshooting.
  • •Manage user accounts, access permissions, and password resets in Active Directory/Azure AD and assist with basic server/virtualization or cloud-service tasks as needed.
  • •Escalate complex problems to senior engineers or specialized teams while keeping requesters informed.
  • •Record detailed resolution steps, maintain knowledge-base articles and FAQs, participate in on-call rotation, and perform root-cause analysis for recurring issues.

Key Requirements

  • •Bachelor’s degree in computer science, information technology, engineering, or equivalent hands-on experience.
  • •+1 years of experience in technical support or help desk roles.
  • •First- and second-level assistance for hardware, software, operating systems, and networking issues.
  • •Ability to diagnose, isolate, and resolve technical problems both remotely and onsite.
  • •Experience with user account management (Active Directory/Azure AD), ticketing, and maintaining incident documentation and knowledge-base articles.
Experience:1+ yearsIT supportTechnical support
Education:Bachelor's in Computer Science, Information Technology, Engineering
Skills:CommunicationProblem-solvingTime managementPrioritizationTeam collaboration
Tech Stack:Active DirectoryAzure ADServiceNowJIRAZendeskITSM

Company Brief

Cyberani
Saudi cybersecurity company providing managed security services, threat detection, incident response, and security consulting for organizations. It focuses on protecting critical digital infrastructure and helping enterprises strengthen resilience against cyber threats.
Industry: Cybersecurity
Headquarters: Riyadh, Saudi Arabia
WebsiteLinkedIn