Customer Support Officer

GitMax
Vienna
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Teamwork","Problem-solving","Attention to detail"]

Provide first-line support for clients in a fast-growing investments firm, handling inquiries about trading accounts, platform navigation, and onboarding processes. You’ll work with cross-functional teams to ensure accurate KYC verification, document customer interactions for compliance, and identify security issues while delivering proactive, service-driven support in English and German/Hungarian-speaking markets.

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FursaFursa
GitMax
GitMax
3 months ago

Customer Support Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide first-line support for clients in a fast-growing investments firm, handling inquiries about trading accounts, platform navigation, and onboarding processes. You’ll work with cross-functional teams to ensure accurate KYC verification, document customer interactions for compliance, and identify security issues while delivering proactive, service-driven support in English and German/Hungarian-speaking markets.
Location: Vienna
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries related to accounts, deposits, withdrawals, and trading platform use
  • •Guide new clients through onboarding, KYC, and account verification
  • •Log and track customer interactions in compliance with regulatory standards
  • •Escalate technical or complex issues to relevant departments
  • •Support internal teams by sharing customer feedback and insights

Pay and Benefits

Perks:Health InsuranceAnnual BonusLearning Budget

Key Requirements

  • •Degree in Finance, Economics, or a related field
  • •2+ years of customer support experience, ideally in financial services or brokerage
  • •Fluency in English and German or Hungarian (spoken and written)
  • •Excellent communication and interpersonal skills
  • •Proactive and detail-oriented with a strong customer focus
Experience:2+ yearsFinanceBrokerageInvestment
Education:Bachelor's
Skills:CommunicationCustomer serviceTeamworkProblem-solvingAttention to detail
Languages:EnglishGermanHungarian

Company Brief

GitMax
Offers Git-based code hosting and developer collaboration tools, including repository management, pull request workflows, and CI/CD integrations to streamline software development and team workflows.
Industry: Developer Tools
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