Manager, Customer Success Manager

Stripe
Atlanta
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 12+ yearsSkills: ["Leadership","Communication","Mentorship","Stakeholder management","Problem-solving"]

Lead Stripe’s Global Customer Success team for strategic, enterprise relationships. Coach and manage a team of Customer Success Managers, helping them build durable user relationships, drive adoption, and deliver customer value. Own the team’s vision, engagement model, operating rhythms, and performance against customer health, renewal, and growth metrics. Serve as executive sponsor with key accounts and partner cross-functionally to shape solutions that meet client needs.

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Stripe
Stripe
1 day ago

Manager, Customer Success Manager

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Job Summary

Lead Stripe’s Global Customer Success team for strategic, enterprise relationships. Coach and manage a team of Customer Success Managers, helping them build durable user relationships, drive adoption, and deliver customer value. Own the team’s vision, engagement model, operating rhythms, and performance against customer health, renewal, and growth metrics. Serve as executive sponsor with key accounts and partner cross-functionally to shape solutions that meet client needs.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Recruit, develop, and lead a team of Customer Success Managers supporting strategic, relationship-based accounts
  • •Drive an engagement model focused on building durable user relationships, increasing adoption, and delivering value
  • •Develop the team’s vision and strategy to improve customer health, renewal, and growth metrics
  • •Identify risks and opportunities early and help the team build and work through mitigation plans
  • •Build operating rhythms (account planning, health reviews, renewal forecasting, and business reviews) and coach the team to develop consultative customer success and sales skills

Key Requirements

  • •12+ years of customer-facing experience in customer success, account management, or sales, with 3-5 years of people management experience
  • •Experience leading sales or account management in a high-growth technology environment
  • •Ability to hire, train, and coach a high-performing user-facing team
  • •Ability to advise on account strategies and serve as an executive sponsor with key relationships
  • •Ability to operate in a high-growth environment, work through ambiguity, and solve complex customer and business problems
Experience:12+ yearsTechnologyHigh-growthEnterprise customer success
Skills:LeadershipCommunicationMentorshipStakeholder managementProblem-solving
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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