Helpdesk Associate - ITIL

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer handling","Excellent writing","Communication","Problem-solving","Comprehension"]

Provide IT helpdesk support with strong troubleshooting across Windows (including registry edits), macOS optimization and troubleshooting, device management (MDM/Autopilot), SCCM, Amazon WorkSpaces, Citrix, and Active Directory basics. Support users with Outlook, printers, external monitor/docking station issues, and network drive connectivity. Act as a liaison between customers and internal teams to resolve system problems accurately and on time. Work a rotational 24x7 shift from the office and communicate fluently in English.

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FursaFursa
NTT
NTT
5 days ago

Helpdesk Associate - ITIL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide IT helpdesk support with strong troubleshooting across Windows (including registry edits), macOS optimization and troubleshooting, device management (MDM/Autopilot), SCCM, Amazon WorkSpaces, Citrix, and Active Directory basics. Support users with Outlook, printers, external monitor/docking station issues, and network drive connectivity. Act as a liaison between customers and internal teams to resolve system problems accurately and on time. Work a rotational 24x7 shift from the office and communicate fluently in English.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot Windows issues (including registry edits), mac optimization/troubleshooting, and device setup using MDM/Autopilot.
  • •Support enterprise systems including SCCM, Amazon WorkSpaces, Citrix, and Active Directory basic troubleshooting.
  • •Resolve end-user issues related to Outlook, printers, external monitors, and docking stations.
  • •Support connectivity problems with network drives and other online system issues.
  • •Act as an analyst-level liaison between customers and internal departments to ensure timely, accurate resolution while working a rotational 24x7 shift from the office.

Key Requirements

  • •Graduate with relevant experience/knowledge in a technical support role.
  • •Technically sound with Windows troubleshooting, including registry edits, and knowledge of Windows 10 and Windows 8.
  • •Experience/knowledge with PC hardware, basic internet (Internet Explorer), networking, messaging, and MS Office, plus COTS applications.
  • •Knowledge of troubleshooting for mac optimization and mac troubleshooting.
  • •Must be able to speak fluent English with excellent writing, comprehension, and customer handling skills.
Education:Bachelor's
Skills:Customer handlingExcellent writingCommunicationProblem-solvingComprehension
Languages:English
Tech Stack:WindowsWindows 10Windows 8Registry editMACMDMAutopilotSCCMAmazon WorkspacesCitrixActive DirectoryOutlookPrinter TroubleshootingExternal Monitor troubleshootingDocking stationNetwork drivesInternet ExplorerNetworkingMessagingMS Office

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn