NTT

1 month ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users for IT devices, applications, and processes. Record, update, and escalate support issues promptly, and support end-user IT onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance. Help identify and implement process and technology improvements while working rotating 24/7 shifts in an office-based role.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify, suggest, evaluate, and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Ability to troubleshoot and resolve IT issues, including bug-finding.
•Strong communication skills and comfort working with various stakeholders.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).

Skills:CommunicationCustomer serviceTroubleshootingTeamworkIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT