Technical Account Manager, Enterprise Support - MENAT

AWS
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Customer obsession","Technical guidance","Relationship building","Problem-solving","Risk management"]

Serve as a principal technical advisor for AWS Enterprise Support customers, acting as the “voice of the customer” across compute, storage, databases, analytics, networking, serverless, and GenAI. Build solutions and provide technical guidance to keep customer environments operationally healthy while reducing cost and complexity. Lead technical discussions on incidents, trade-offs, and risk management, partner with teams across AWS, and review disruption metrics and pre-launch planning to help customers achieve maximum value from AWS.

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FursaFursa
AWS
AWS
2 weeks ago

Technical Account Manager, Enterprise Support - MENAT

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Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a principal technical advisor for AWS Enterprise Support customers, acting as the “voice of the customer” across compute, storage, databases, analytics, networking, serverless, and GenAI. Build solutions and provide technical guidance to keep customer environments operationally healthy while reducing cost and complexity. Lead technical discussions on incidents, trade-offs, and risk management, partner with teams across AWS, and review disruption metrics and pre-launch planning to help customers achieve maximum value from AWS.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Build solutions, provide technical guidance, and advocate for customers.
  • •Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • •Drive technical discussions on incidents, trade-offs, and risk management.
  • •Develop trusting customer relationships to understand business and technical challenges.
  • •Proactively find opportunities for customers to gain additional value from AWS and solve problems as customers migrate workloads to the cloud.

Key Requirements

  • •5+ years of technical engineering experience.
  • •Experience troubleshooting operational parameters across three (3) areas such as compute, storage, networking, CDN, databases, DevOps, big data/analytics, security, or application development in a distributed systems environment.
  • •Experience with AWS services or other cloud offerings.
  • •Experience in internal enterprise or external customer-facing environment as a technical lead.
  • •Bachelor's degree.
Experience:5+ yearsDistributed systemsCloud
Education:Bachelor's
Skills:Customer obsessionTechnical guidanceRelationship buildingProblem-solvingRisk management
Certifications:AWS Solutions Architect
Tech Stack:AWSEC2S3DynamoDBRDSLambdaCloudFrontBedrockLinuxWindows

Company Brief

AWS
Provides cloud computing infrastructure and managed services through AWS, including storage, databases, networking, analytics, AI, and security tools for businesses, governments, and developers worldwide.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: IPO / Publicly Listed
Headquarters: Seattle, United States
Founded: 2006
WebsiteLinkedIn