Customer Experience Agent (Japanese Speaking)

Whatnot
Tokyo
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Customer-first","Proactive problem-solving","Process improvement","Problem-solving","Customer empathy"]

Drive a positive customer experience by resolving buyer and seller issues across payments, orders, and shipments with speed and quality. Become a product and process expert to handle questions and troubleshoot with other teams. Identify opportunities to reduce repeat contacts and continuously improve the customer experience. The role is remote with flexibility, but requires living within commuting distance of the Tokyo hub.

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FursaFursa
Whatnot
Whatnot
7 months ago

Customer Experience Agent (Japanese Speaking)

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Last checked: 1 hour agoStatus: Live

Job Summary

Drive a positive customer experience by resolving buyer and seller issues across payments, orders, and shipments with speed and quality. Become a product and process expert to handle questions and troubleshoot with other teams. Identify opportunities to reduce repeat contacts and continuously improve the customer experience. The role is remote with flexibility, but requires living within commuting distance of the Tokyo hub.
Location: Tokyo
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Interact with buyers and sellers with a customer-first polite attitude to ensure a positive experience
  • •Resolve customer issues related to payments, orders, shipments, and general questions in a timely and high-quality manner
  • •Become an expert in the product, processes, and systems to drive positive outcomes for users
  • •Work with other departments to troubleshoot, research, and resolve open questions
  • •Seek opportunities to eliminate repeat contacts and improve the overall customer experience

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkHome Office401kParental LeaveChildcare

Key Requirements

  • •3+ years of support experience handling email and/or chat services
  • •Fluent in English and native Japanese
  • •Understanding of Ecommerce and Marketplace operations
  • •Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
  • •Customer-first mindset and proactive problem-solver focused on improving processes
Experience:3+ yearsEcommerceMarketplaceCustomer supportLive commerce
Education:Bachelor's
Skills:Customer-firstProactive problem-solvingProcess improvementProblem-solvingCustomer empathy
Languages:EnglishJapanese
Tech Stack:ZendeskKustomerIntercom

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn