Security Incident Responder II

Akamai Technologies
Tokyo
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Incident analysis","Prioritization","Stakeholder management","Mentoring","Verbal communication"]

Respond to customer cyber-attack and network events in real time as frontline defense within Akamai’s Security Operations Command Center. Own central alerting and monitoring to detect and assess attack impact, triage and route incident tickets to internal teams, and follow global operations-center workflows to ensure effective service delivery. Partner across technical teams while mentoring and coaching others, communicating clearly with customers and stakeholders.

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Akamai Technologies
Akamai Technologies
1 day ago

Security Incident Responder II

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Last checked: 3 hours agoStatus: Live

Job Summary

Respond to customer cyber-attack and network events in real time as frontline defense within Akamai’s Security Operations Command Center. Own central alerting and monitoring to detect and assess attack impact, triage and route incident tickets to internal teams, and follow global operations-center workflows to ensure effective service delivery. Partner across technical teams while mentoring and coaching others, communicating clearly with customers and stakeholders.
Location: Tokyo
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide first-line response to customer alerts and ensure internal security teams are alerted.
  • •Use central alerting and monitoring systems to track internal infrastructure and customer events.
  • •Respond to and route customer incident tickets to route tasks to internal teams.
  • •Follow operations center workflow procedures for effective service delivery in a large global environment.
  • •Mentor and coach the team to share skills and knowledge.

Key Requirements

  • •Significant experience in a customer support role or similar.
  • •Basic understanding of how the internet works.
  • •Basic understanding of protocols such as HTTP, TCP/IP and networking fundamentals.
  • •Ability to analyze, prioritize, and escalate customer incidents with appropriate stakeholders.
  • •Ability to communicate verbally and in writing with customers and stakeholders.
Skills:Incident analysisPrioritizationStakeholder managementMentoringVerbal communication
Languages:JapaneseEnglishMandarin
Tech Stack:HTTPTCP/IPNetworking

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn