Field Service Senior Engineer

Dell
Norway
Workplace: RemoteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2-4 yearsSkills: ["Collaboration","Analytical thinking","Diagnostics"]

Deliver outstanding on-site support as part of the Field Service team, using technical expertise and diagnostic/analytical practices to resolve customer issues. Plan and lead installation services for assigned accounts, triage problems with guidance from Dell remote support teams, and reseat/swap/replace parts while upgrading firmware as needed. Work closely with internal teams to keep abreast of technology and Dell service offerings; shift work may be requested.

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FursaFursa
Dell
Dell
2 months ago

Field Service Senior Engineer

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Last checked: 18 minutes agoStatus: Live

Job Summary

Deliver outstanding on-site support as part of the Field Service team, using technical expertise and diagnostic/analytical practices to resolve customer issues. Plan and lead installation services for assigned accounts, triage problems with guidance from Dell remote support teams, and reseat/swap/replace parts while upgrading firmware as needed. Work closely with internal teams to keep abreast of technology and Dell service offerings; shift work may be requested.
Location: Norway
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Plan and lead installation services for assigned accounts.
  • •Triage issues with direction from Dell remote support teams to resolve customer problems.
  • •Reseat, swap, or replace parts during on-site troubleshooting.
  • •Upgrade firmware as needed as part of resolving technical issues.
  • •Seek resolution for complex issues and stay current on technology and Dell service offerings.

Key Requirements

  • •2–4 years of relevant experience.
  • •Industry certification in Linux, Windows, VMware or Networking.
Experience:2-4 years
Skills:CollaborationAnalytical thinkingDiagnostics
Certifications:LinuxWindowsVMwareNetworking
Languages:US
Tech Stack:LinuxWindowsVMwareNetworking

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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