Manager, Product Manager - Claims

Discover Financial
New York, Wilmington
Full timeUSD 164,800 - 188,100 annuallyFunction: Product ManagementExperience: 3+ yearsSkills: ["Human centered","Business focus","Technology driven","Integrated problem solving","Transformational leadership","Cross-functional leadership","Execution excellence"]

Lead product strategy for the Claims Workflow Product team, partnering with four engineering pods to modernize operational workflows and reduce friction across dispute lifecycles. Own end-to-end associate experiences and servicing capabilities focused on customer trust, associate experience, and operational risk. Demonstrate the Capital One product framework across human-centered discovery, business outcomes, technology-driven execution, and cross-functional alignment to solve complex, scaled problems.

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Discover Financial
Discover Financial
1 day ago

Manager, Product Manager - Claims

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead product strategy for the Claims Workflow Product team, partnering with four engineering pods to modernize operational workflows and reduce friction across dispute lifecycles. Own end-to-end associate experiences and servicing capabilities focused on customer trust, associate experience, and operational risk. Demonstrate the Capital One product framework across human-centered discovery, business outcomes, technology-driven execution, and cross-functional alignment to solve complex, scaled problems.
Location: New York, Wilmington
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Lead product strategy for the Claims Workflow Product team across operational workflows and customer communications
  • •Drive foundational platform modernizations and eliminate operational friction across dispute lifecycles
  • •Manage scaled operational complexity and optimize end-to-end associate workflows
  • •Lead and align cross-functional teams to build high-impact servicing capabilities
  • •Oversee and mitigate product risks while identifying and resolving complex problems

Pay and Benefits

Salary: USD 164,800 - 188,100 annually

Key Requirements

  • •Currently has, or is in the process of obtaining, a Bachelor’s or Master’s degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems) or a related quantitative field, or Business or Marketing
  • •OR a Bachelor’s degree in any field plus at least 3 years of Product Management experience
  • •Translate business strategy and analysis into consumer-facing digital products (preferred)
Experience:3+ years
Education:
Skills:Human centeredBusiness focusTechnology drivenIntegrated problem solvingTransformational leadershipCross-functional leadershipExecution excellence

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn