Membership Consultant

Landmark Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["Customer service","Sales","Lead generation","Role-play","Cross-department liaison"]

Drive new membership sales and deliver a hands-on service experience for prospective and current club members. Present membership options clearly, ensure excellent customer service from onboarding through renewal, and support clients with session delivery. Maintain up-to-date product and fitness-industry knowledge, complete required sales training, follow defined sales ratios and the 8 stages of a sale, and manage key daily/admin tasks while liaising with other departments to convert leads.

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Landmark Group
Landmark Group
4 days ago

Membership Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Drive new membership sales and deliver a hands-on service experience for prospective and current club members. Present membership options clearly, ensure excellent customer service from onboarding through renewal, and support clients with session delivery. Maintain up-to-date product and fitness-industry knowledge, complete required sales training, follow defined sales ratios and the 8 stages of a sale, and manage key daily/admin tasks while liaising with other departments to convert leads.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Achieve agreed monthly sales goals and drive new memberships sales daily, weekly, and monthly.
  • •Deliver clear membership options to potential new members and provide excellent customer service to club members and non-members.
  • •Service members from start of membership until they are no longer members, including unrivalled session delivery and support.
  • •Maintain product knowledge and complete training, including MZ knowledge, role play with MSRM/CGM, and RISE sales training plus quarterly workshops.
  • •Meet minimum performance criteria by following sales ratios and 8 stages for every presentation, handling daily lead generation, and completing required administrative functions (MC DAS updates and goal setting).

Key Requirements

  • •Secondary Education – A level or equivalent.
  • •Fully understand the 8 stages of a sale and follow the process for every presentation.
  • •Maintain updated product knowledge, including benefits of the club.
  • •Understand company sales ratios and their impact on the business, including CA, SR, and Close ratios.
  • •Full understanding of membership price options, terms and conditions, and vetting implications.
Experience:Fitness industry
Education:Bachelor's
Skills:Customer serviceSalesLead generationRole-playCross-department liaison
Languages:US
Tech Stack:RISE Sales training

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
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