Sr Technical Account Manager - West

Dataiku
United States
Workplace: RemoteFull timeUSD 150,000 - 200,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Client communication","Problem-solving","Technical advising","Risk management","Collaboration"]

Serve a small set of strategic enterprise clients (~4) in a highly technical, customer-facing role. Partner with Customer Success to plan engagements, manage milestones, and mitigate technical risks. Own centralized account technical knowledge and advise on Dataiku architecture, deployments, upgrades, security, data management, compute resources, and ML-Ops practices. Troubleshoot implementations, guide technical leaders, and ensure feature requests reach product and R&D.

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FursaFursa
Dataiku
Dataiku
4 days ago

Sr Technical Account Manager - West

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve a small set of strategic enterprise clients (~4) in a highly technical, customer-facing role. Partner with Customer Success to plan engagements, manage milestones, and mitigate technical risks. Own centralized account technical knowledge and advise on Dataiku architecture, deployments, upgrades, security, data management, compute resources, and ML-Ops practices. Troubleshoot implementations, guide technical leaders, and ensure feature requests reach product and R&D.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Work with the Customer Success team and customers to identify priorities and define engagement plans.
  • •Manage milestones with Customer Success and customers, providing status updates and proactively mitigating risks.
  • •Centralize client technical information and contribute to account strategy with the account team.
  • •Provide primary technical advisory and hands-on support across Dataiku architecture, deployments, expansions, upgrades, security, data management, compute resources, ML-Ops, and monitoring.
  • •Troubleshoot implementations, record and communicate feature requests to product and R&D, and advise on companion technologies and tech strategies.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually
Equity and Bonus:Equity
Perks:EquityHealth InsuranceDentalVision401kPaid LeaveParental LeaveDisability Coverage

Key Requirements

  • •7+ years of experience in a customer-facing technical role.
  • •Strong Linux system administration experience, including networking.
  • •Experience with authentication and authorization systems such as LDAP, Kerberos, AD, and IAM.
  • •Hands-on experience with cloud services like AWS, Azure, and GCP.
  • •Hands-on experience with Kubernetes and the Hadoop/Spark ecosystem for setup, administration, troubleshooting, and tuning.
Experience:7+ yearsEnterprise softwareMachine learningML-Ops
Skills:Client communicationProblem-solvingTechnical advisingRisk managementCollaboration
Tech Stack:DataikuLinuxNetworkingLDAPKerberosADIAMAWSAzureGCPKubernetesHadoopSparkPythonJavaML-OpsMLOpsMonitoring

Company Brief

Dataiku
Provides an end-to-end AI and machine learning platform that enables organizations to build, deploy, and manage data products at scale, combining data preparation, model development, and MLOps capabilities for business users and data scientists.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2013
WebsiteLinkedIn