Customer Service Advisor

Serve as the primary point of contact for service customers at Carvana’s Chrysler, Dodge, Jeep, and Ram dealerships. Greet customers, assess concerns, and document issues on Repair Orders while advising recommended maintenance and services based on OEM guidance and vehicle history. Provide accurate time and cost estimates, coordinate with technicians and parts, ensure warranty processes are followed, and follow up post-service to confirm satisfaction.