Braze

1 day ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the post-sale success of technology-focused brands in Braze’s Scale team, serving as the trusted advisor and main point of contact. Partner with Account Executives on renewals and retention goals, drive feature adoption through Success Plans, and proactively analyze product usage to protect account health. Lead customer advocacy, coordinate training and non-technical support with internal teams, and provide mentorship to junior colleagues while representing Braze through Executive Business Reviews.

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner with Account Executives to ensure commercial alignment and drive customer renewals, retention, and net retention targets.
•Serve as the main point of contact and trusted advisor; build Success Plans to drive feature adoption and provide strategic guidance and day-to-day support.
•Proactively analyze customer product usage to identify opportunities and risks to account health, and maintain regular contact through check-ins, events, and Executive Business Reviews.
•Drive customer advocacy by synthesizing customer product feedback to support product development, and provide continuing education to maximize product usage and identify upsell opportunities.
•Coordinate with Technical Support, Industry Solutions, Deliverability Services, and Onboarding Managers; act as an escalation point for customers and mentor junior colleagues.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveLearning BudgetEquityRetirement

Key Requirements

•3-6 years of relevant experience in onboarding, customer success, implementations, or project management.
•A proven track record managing complex, high-value accounts or projects with sophisticated clients and multiple stakeholders.
•Excellent written and verbal communication with strong follow-up and the ability to understand clients’ strategic problems.
•Significant project management experience and/or formal certifications (PMP, Agile, etc.).
•Strong technical domain knowledge of two or more: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).

Experience:3-6 years

Skills:CommunicationRelationship buildingCustomer advocacyTime managementMentorship

Certifications:PMP

Tech Stack:SaaSMobileAPIsMarketing AutomationDirect MarketingAnalyticsHTMLAgile

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Braze

1 day ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner with Account Executives to ensure commercial alignment and drive customer renewals, retention, and net retention targets.
•Serve as the main point of contact and trusted advisor; build Success Plans to drive feature adoption and provide strategic guidance and day-to-day support.
•Proactively analyze customer product usage to identify opportunities and risks to account health, and maintain regular contact through check-ins, events, and Executive Business Reviews.
•Drive customer advocacy by synthesizing customer product feedback to support product development, and provide continuing education to maximize product usage and identify upsell opportunities.
•Coordinate with Technical Support, Industry Solutions, Deliverability Services, and Onboarding Managers; act as an escalation point for customers and mentor junior colleagues.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveLearning BudgetEquityRetirement

Key Requirements

•3-6 years of relevant experience in onboarding, customer success, implementations, or project management.
•A proven track record managing complex, high-value accounts or projects with sophisticated clients and multiple stakeholders.
•Excellent written and verbal communication with strong follow-up and the ability to understand clients’ strategic problems.
•Significant project management experience and/or formal certifications (PMP, Agile, etc.).
•Strong technical domain knowledge of two or more: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).

Experience:3-6 years

Skills:CommunicationRelationship buildingCustomer advocacyTime managementMentorship

Certifications:PMP

Tech Stack:SaaSMobileAPIsMarketing AutomationDirect MarketingAnalyticsHTMLAgile

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn