Casual Night Duty Manager

Serco
United Kingdom
Workplace: OnsiteFull timeFunction: Facilities, Workplace & Physical OperationsSkills: ["Communication","Customer care","Problem-solving","Leadership","Calm under pressure"]

Oversee Lilleshall National Sports Centre during night and day operations, ensuring safety, security, and excellent visitor experiences. Lead, support, and motivate colleagues; open/close the facility and complete required checks in line with Serco procedures. Respond to incidents and emergencies, provide training and guidance, and monitor operational performance to drive compliance and continuous improvement.

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FursaFursa
Serco
Serco
2 months ago

Casual Night Duty Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Oversee Lilleshall National Sports Centre during night and day operations, ensuring safety, security, and excellent visitor experiences. Lead, support, and motivate colleagues; open/close the facility and complete required checks in line with Serco procedures. Respond to incidents and emergencies, provide training and guidance, and monitor operational performance to drive compliance and continuous improvement.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Facilities, Workplace & Physical Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee facility day and night operations, prioritizing safety, security, and customer satisfaction.
  • •Lead, support, and motivate colleagues to deliver a high-quality customer experience.
  • •Open and close the facility and carry out security, safety, and site-wide checks in line with Serco procedures.
  • •Respond effectively to accidents, incidents, and emergencies, taking appropriate action and maintaining control.
  • •Provide colleagues with information, instruction, induction, and training; monitor performance standards and drive compliance and continuous improvement.

Pay and Benefits

Salary: GBP 13.57 hourly
Perks:Gym MembershipMealPhysio Discounts

Key Requirements

  • •Experience in facility management, ideally in a supervisory role.
  • •Knowledge of Health and Safety at Work legislation and safe working practices.
  • •Experience working in a leisure, hospitality or similar operational environment.
  • •Strong communication and customer care skills, staying calm under pressure.
  • •Confident IT skills, effective problem-solving abilities, and a First Aid at Work certificate (or willingness to obtain one).
Skills:CommunicationCustomer careProblem-solvingLeadershipCalm under pressure
Certifications:First Aid at Work
Tech Stack:IT

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn