DocuSign

1 day ago

Technical Support Engineer II - eSign

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide outstanding technical support for eSignature and associated services, troubleshooting customer inquiries involving API integrations, embedded systems, and network/security impediments. Act as a liaison between customers and internal Docusign teams to resolve complex issues and improve adoption. Use support tooling such as Salesforce, Jira, Docusign logging systems, SharePoint, browser developer tools, and SQL/text analysis to identify bugs, high-impact improvements, and escalated case resolutions.

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide outstanding technical support for Docusign eSignature and associated services.
•Handle incoming support channels to troubleshoot customer inquiries including API integrations, embedded systems issues, network/security impediments, and third-party integrations.
•Use support tools and resources (Salesforce, Jira, Docusign logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling) to resolve issues.
•Identify improvements to the product by finding bugs and high-impact opportunities to improve the customer experience.
•Handle escalated cases and support internal peers on product knowledge and engagement paths while meeting customer support service-level goals.

Key Requirements

•3+ years of SaaS troubleshooting experience in a technical support capacity.
•Basic Bachelor of Science in Computer Science, Engineering, or a related technical subject area.
•Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, or jQuery.
•Troubleshooting in a web-based environment (e.g., HTTP, JSON, IIS, HTML, CSS) and log analysis using tools like Wireshark/Fiddler/Charles Proxy.
•Salesforce administration experience and fluent English; support for Docusign eSignature-related products (2+ years preferred).

Experience:3+ yearsSaaSE-signatureContract lifecycle management (CLM)

Education:Bachelor's in Computer Science

Skills:CommunicationTime managementInterpersonal skillsProblem-solvingCollaboration

Certifications:Salesforce Admin certification(s)

Languages:English

Tech Stack:SalesforceJiraSharePointSQLXMLC#PythonPHPJavaScriptJQueryHTTPJSONIISHTMLCSSWiresharkFiddlerCharles ProxyBrowser developer toolsDynatrace

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DocuSign

1 day ago

Technical Support Engineer II - eSign

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide outstanding technical support for Docusign eSignature and associated services.
•Handle incoming support channels to troubleshoot customer inquiries including API integrations, embedded systems issues, network/security impediments, and third-party integrations.
•Use support tools and resources (Salesforce, Jira, Docusign logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling) to resolve issues.
•Identify improvements to the product by finding bugs and high-impact opportunities to improve the customer experience.
•Handle escalated cases and support internal peers on product knowledge and engagement paths while meeting customer support service-level goals.

Key Requirements

•3+ years of SaaS troubleshooting experience in a technical support capacity.
•Basic Bachelor of Science in Computer Science, Engineering, or a related technical subject area.
•Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, or jQuery.
•Troubleshooting in a web-based environment (e.g., HTTP, JSON, IIS, HTML, CSS) and log analysis using tools like Wireshark/Fiddler/Charles Proxy.
•Salesforce administration experience and fluent English; support for Docusign eSignature-related products (2+ years preferred).

Experience:3+ yearsSaaSE-signatureContract lifecycle management (CLM)

Education:Bachelor's in Computer Science

Skills:CommunicationTime managementInterpersonal skillsProblem-solvingCollaboration

Certifications:Salesforce Admin certification(s)

Languages:English

Tech Stack:SalesforceJiraSharePointSQLXMLC#PythonPHPJavaScriptJQueryHTTPJSONIISHTMLCSSWiresharkFiddlerCharles ProxyBrowser developer toolsDynatrace

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor