Experience Design Consultant - Join Our Talent Pool (Dubai, AE)

Serco
Dubai
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Presentations","Facilitation","Collaboration","Research"]

Lead and deliver actionable customer insights and service design deliverables for current and future clients across the UAE and KSA, collaborating with multi-disciplinary teams. You will conduct research, translate business challenges into design outcomes, support proposals and client meetings, and potentially operate from a Dubai office as part of ExperienceLab’s people-centered design and innovation agency.

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FursaFursa
Serco
Serco
6 months ago

Experience Design Consultant - Join Our Talent Pool (Dubai, AE)

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and deliver actionable customer insights and service design deliverables for current and future clients across the UAE and KSA, collaborating with multi-disciplinary teams. You will conduct research, translate business challenges into design outcomes, support proposals and client meetings, and potentially operate from a Dubai office as part of ExperienceLab’s people-centered design and innovation agency.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •The Experience Design Consultant carries out complex day-to-day activities related to ExperienceLab's core capabilities.
  • •Planning, coordinating and conducting customer research to uncover customer needs and pain points (customer interviews, focus groups facilitation, journey mapping, persona creation, prototyping, workshop planning and facilitation, usability testing, analysing qualitative data and extracting insights, delivering high quality reports and presentation to communicate findings).
  • •Use design thinking skills across a variety of environments (both technical and non-technical) to help translate business challenges into innovative outcomes for internal and external clients.
  • •Ability to deliver small and medium sized projects with minimal oversight from account managers, or work as part of a team on bigger projects.
  • •Have strong communication skills and be confident presenting your research proposals and service design deliverables.

Key Requirements

  • •Undergraduate degree and or masters degree.
  • •A minimum of 2 or 4 years and more of relevant experience in a relevant role is expected, ideally in a customer research, service design or experience consulting role.
  • •Relevant experience in service design or related role such as user experience design or design research
  • •Knowledge of existing and emerging service design tools and methods (Adobe suite, Miro, Figma etc…)
Experience:2-4 yearsExperience designCustomer researchService designUser experienceDesign research
Education:Bachelor's
Skills:CommunicationPresentationsFacilitationCollaborationResearch
Tech Stack:Adobe SuiteMiroFigma

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn