Customer Service Intern

Huntsman
San Jose, Costa Rica
Workplace: OnsiteFull timeCRC 420,000+ monthlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer focus","Attention to detail","Organizational skills","Time management","Communication skills"]

Support the Customer Service team within the Supply Chain department by managing customer order relationships and communications. Handle orders, returns, cancellations, complaints, quotes, documentation requests, and same-day order entry while contributing to customer service metrics. Maintain accurate customer master data, follow business rules for ordering and delivery, and coordinate with Finance, Supply Chain Planning, and Logistics to resolve order blocks. Work in an office-based internship with scheduled days each week.

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Huntsman
Huntsman
1 month ago

Customer Service Intern

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Support the Customer Service team within the Supply Chain department by managing customer order relationships and communications. Handle orders, returns, cancellations, complaints, quotes, documentation requests, and same-day order entry while contributing to customer service metrics. Maintain accurate customer master data, follow business rules for ordering and delivery, and coordinate with Finance, Supply Chain Planning, and Logistics to resolve order blocks. Work in an office-based internship with scheduled days each week.
Location: San Jose, Costa Rica
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Manage day-to-day customer relationships and assigned customer accounts, including handling orders, issues, returns, cancellations, complaints, quotes, documentation requests, and same-day order entry.
  • •Apply service standards (“business rules”) to customer ordering and delivery processes while communicating regularly with customers and/or sales representatives about account status.
  • •Contribute to customer service metrics such as order entry time, confirmation time, cancellations, and other service indicators.
  • •Maintain and update customer master data in company systems with accuracy and completeness, ensuring compliance with policies and regulations and maintaining process documentation.
  • •Collaborate across Finance, Supply Chain Planning, Logistics, and other departments to resolve order blocks and operational customer-related issues.

Pay and Benefits

Salary: CRC 420,000 monthly
Perks:Learning Budget

Key Requirements

  • •Currently enrolled as a full-time student pursuing a Bachelor’s or Licentiate degree in Business Administration, Supply Chain Management, International Trade and Business, or a related field (technical high school graduates with relevant studies may also be considered).
  • •Strong focus on customer engagement and excellent communication skills.
  • •Strong attention to detail, accuracy, and organizational/time-management skills.
  • •Written and spoken proficiency in English (B2+) and Spanish.
  • •Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).
Education:Bachelor's in Business Administration, Supply Chain Management, International Trade and Business, or a related field
Skills:Customer focusAttention to detailOrganizational skillsTime managementCommunication skills
Languages:EnglishSpanish
Tech Stack:Microsoft Office SuiteExcelWordPowerPoint

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntsman
Huntsman is a global manufacturer of differentiated and specialty chemicals used in industries such as construction, textiles, automotive, and consumer products. It develops and supplies performance materials, polyurethanes, and advanced chemical solutions worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: The Woodlands, United States
Founded: 1970
WebsiteLinkedIn