Associate Director/Director of User Operations

BTSE
Hong Kong
Workplace: RemoteFull timeFunction: Executive & General ManagementExperience: 8+ yearsSkills: ["Communication","Problem-solving","Leadership","Cross-functional collaboration","Execution"]

Senior leadership role overseeing global user operations for a fintech platform, driving onboarding, data-informed engagement, risk controls, and cross-functional collaboration with Marketing, Data, Engineering, and Product teams to optimize user experience, retention, and compliance.

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FursaFursa
BTSE
BTSE
10 months ago

Associate Director/Director of User Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Senior leadership role overseeing global user operations for a fintech platform, driving onboarding, data-informed engagement, risk controls, and cross-functional collaboration with Marketing, Data, Engineering, and Product teams to optimize user experience, retention, and compliance.
Location: Hong Kong
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Oversee user onboarding, account management, and support integration to ensure seamless and engaging user experiences.
  • •Partner with the Data team to analyze user behavior and engagement metrics using tools like Amplitude, Mixpanel, or Google Analytics to optimize platform functionality and retention.
  • •Lead rapid resolution of user-related incidents, such as account issues, coordinating with Marketing for transparent communication and Engineering for technical resolutions.
  • •Collaborate with Marketing to execute user acquisition and engagement campaigns, including promotions, loyalty programs, and personalized communications.
  • •Build and mentor a high-performing User Ops team, fostering a culture of collaboration, user-centricity, and innovation.

Key Requirements

  • •8+ years of experience in digital assets, fintech, or trading platform operations with a strong user-facing component
  • •Demonstrated success leading cross-functional teams or programs
  • •Strong problem-solving and communication skills — especially under pressure
  • •Business-minded and execution-focused — comfortable balancing user experience with operational needs
  • •Experience handling escalations, working with data, and streamlining user flows
Experience:8+ yearsFintechDigital assetsTrading platformBlockchain
Skills:CommunicationProblem-solvingLeadershipCross-functional collaborationExecution
Tech Stack:AmplitudeMixpanelGoogle AnalyticsTableauLookerSalesforce

Company Brief

BTSE
BTSE operates a cryptocurrency exchange and digital asset trading platform offering spot, futures, margin trading, and institutional custody solutions, focused on liquidity, security, and a broad range of crypto and fiat trading pairs for retail and institutional clients.
Industry: Trading Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Founded: 2018
WebsiteLinkedIn