Associate Advisory Account Manager

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Consultative communication","Written and verbal communication","Organization","Prioritization","Data-driven decision making"]

Own an assigned portfolio end-to-end, driving both renewal/retention (GRR) and net expansion through upsell and cross-sell. Engage customers via a tiered digital motion (tech-touch, low-touch, and 1:many) while building account-level Customer Success Plans to identify whitespace and mitigate churn risk. Lead consultative ROI and adoption conversations across the Freshworks suite, partnering with RevOps, Renewals, Sales, Support, and Marketing to remove friction and maintain accurate forecasting.

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FursaFursa
Freshworks
Freshworks
3 days ago

Associate Advisory Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own an assigned portfolio end-to-end, driving both renewal/retention (GRR) and net expansion through upsell and cross-sell. Engage customers via a tiered digital motion (tech-touch, low-touch, and 1:many) while building account-level Customer Success Plans to identify whitespace and mitigate churn risk. Lead consultative ROI and adoption conversations across the Freshworks suite, partnering with RevOps, Renewals, Sales, Support, and Marketing to remove friction and maintain accurate forecasting.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own an assigned portfolio end-to-end, accountable for both GRR (renewal/retention) and net expansion outcomes.
  • •Proactively engage customers using a tiered digital engagement model (tech-touch, low-touch, and 1:many plays).
  • •Build and execute account-level Customer Success Plans to identify whitespace for upsell/cross-sell and flag churn or contraction risks.
  • •Run consultative value conversations demonstrating ROI, product adoption gains, and business outcomes tied to the Freshworks suite.
  • •Use health scores, usage data, and engagement signals to identify at-risk accounts early, then build and execute save plans with Support, Billing, and Deal Desk.

Key Requirements

  • •1–4 years in Customer Success, Account Management, or SaaS sales with a retention and expansion/upsell number.
  • •Proven track record of account growth (upsell/cross-sell) alongside strong renewal/retention performance.
  • •Consultative approach to build business cases, ROI narratives, and stakeholder-mapped account plans.
  • •Experience managing a digital-first portfolio using tech-touch/low-touch cadences plus targeted 1:1 engagement.
  • •Bachelor’s degree required; Business or Computer Science background preferred.
Experience:SaaSDigital-first customer successCustomer successAccount managementCRM
Education:Bachelor's
Skills:Consultative communicationWritten and verbal communicationOrganizationPrioritizationData-driven decision making
Languages:English
Tech Stack:CRMCustomer success toolingHealth scoringForecastingSaaS

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor