Front Office Representative

Choice Hotels
Phoenix
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Teamwork","Problem-solving","Customer service","Multitasking"]

Deliver exceptional guest service at a fast-paced front desk, greet guests, process registrations, and ensure a seamless arrival and departure. Manage reservations, upsell hotel amenities, and coordinate with other departments to meet guest needs. Maintain knowledge of accommodations, services, and local attractions while upholding Choice Hotels' cultural values and commitment to 100% guest satisfaction.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Choice Hotels
Choice Hotels
4 months ago

Front Office Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Deliver exceptional guest service at a fast-paced front desk, greet guests, process registrations, and ensure a seamless arrival and departure. Manage reservations, upsell hotel amenities, and coordinate with other departments to meet guest needs. Maintain knowledge of accommodations, services, and local attractions while upholding Choice Hotels' cultural values and commitment to 100% guest satisfaction.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Receives and processes incoming guests.
  • •Greets guest and processes hotel registration and other transactions.
  • •Keeps current on hotel accommodations, services and local attractions.
  • •Handles guest compliments and challenges to achieve full guest satisfaction.
  • •Records resolutions to guest complaints and coordinates with other departments to fulfill guest requests.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Strong customer service experience required.
  • •Previous hotel experience preferred.
  • •Ability to maintain a positive and professional attitude when handling all situations.
  • •Solid computer skills.
  • •Ability to work flexible schedule, including morning, afternoons, nights and weekends.
Experience:Hospitality
Skills:CommunicationTeamworkProblem-solvingCustomer serviceMultitasking
Languages:English
Tech Stack:Opera

Company Brief

Choice Hotels
Operates and franchises a global portfolio of hotel brands, providing reservation, marketing, and franchise support services to independent and chain hotels across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 1939
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn