Jobber

1 month ago

Director, IT & Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Strategic IT and Security leader responsible for guiding IT Engineering and IT Operations, delivering scalable infrastructure, end-user support, and hardware lifecycle while driving security, compliance, and cost efficiency across multiple offices. You will shape IT strategy, mentor a ~15-person team, manage AI tooling and shared software, and partner with Security to align technology with business growth.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Define and execute a forward-looking IT strategy aligned with Jobber’s goals and growth, building ahead of scale.
•Champion best practices in security, compliance, and operational scalability across the organization.
•Build, mentor, and manage an organization of approximately 15 people across IT Engineering and IT Operations with direct reports at manager or senior IC level.
•Ensure the IT help desk delivers exceptional internal support with timely, high-quality resolution and develop training programs for career growth.
•Operate as a player/coach, setting strategic direction and stepping in when needed to lead through the team.

Pay and Benefits

Salary: CAD 181,400 - 245,400 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityRetirement Matching

Key Requirements

•5+ years of progressive IT leadership experience overseeing IT engineering and IT operations teams
•Proven ability to scale IT output through AI and automation, before increasing headcount
•Track record of developing and executing IT strategies aligned to business growth
•Hands-on experience with Apple hardware, Google Workspace, cloud-based MDMs, and endpoint security products (e.g., CrowdStrike, JAMF Protect)
•Deep knowledge of networking, systems architecture, identity and access management (Okta), and security best practices

Experience:SaaSTechnology

Skills:LeadershipCommunicationProblem-solvingStrategic thinkingVendor management

Languages:English

Tech Stack:AppleGoogle WorkspaceOktaMerakiCrowdStrikeJAMFClaudeZoomSlackAtlassianCloudAI tooling

Company Brief

Jobber

Provides cloud-based business management software for home and field service businesses to manage quoting, scheduling, invoicing, payments, and client communications, serving hundreds of thousands of service professionals worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Edmonton, Canada

Founded: 2011

Glassdoor: 3.5

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Jobber

1 month ago

Director, IT & Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Define and execute a forward-looking IT strategy aligned with Jobber’s goals and growth, building ahead of scale.
•Champion best practices in security, compliance, and operational scalability across the organization.
•Build, mentor, and manage an organization of approximately 15 people across IT Engineering and IT Operations with direct reports at manager or senior IC level.
•Ensure the IT help desk delivers exceptional internal support with timely, high-quality resolution and develop training programs for career growth.
•Operate as a player/coach, setting strategic direction and stepping in when needed to lead through the team.

Pay and Benefits

Salary: CAD 181,400 - 245,400 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityRetirement Matching

Key Requirements

•5+ years of progressive IT leadership experience overseeing IT engineering and IT operations teams
•Proven ability to scale IT output through AI and automation, before increasing headcount
•Track record of developing and executing IT strategies aligned to business growth
•Hands-on experience with Apple hardware, Google Workspace, cloud-based MDMs, and endpoint security products (e.g., CrowdStrike, JAMF Protect)
•Deep knowledge of networking, systems architecture, identity and access management (Okta), and security best practices

Experience:SaaSTechnology

Skills:LeadershipCommunicationProblem-solvingStrategic thinkingVendor management

Languages:English

Tech Stack:AppleGoogle WorkspaceOktaMerakiCrowdStrikeJAMFClaudeZoomSlackAtlassianCloudAI tooling

Company Brief

Jobber

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Edmonton, Canada

Founded: 2011

Glassdoor: 3.5

Website LinkedIn Glassdoor