Customer Solutions Advocate - Cincinnati, OH

Work under direct supervision to propose solutions and document mid-, late-stage, and high-risk delinquent consumer accounts in line with departmental, investor, and legal guidelines. Use multiple systems to support solutions across equity, unsecured, auto, and credit card products. Communicate with defaulted customers via manual or automated dialing, monitor accounts for early alternatives to repossession or foreclosure, perform skip tracing, and escalate complex cases while delivering a positive customer experience.