Day Shift - Membership Services Representative (Limerick, Ireland)

Whoop
Ireland
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Empathy","Communication","Problem-solving","Active listening","Adaptability"]

Deliver a world-class member experience by resolving complex issues across WHOOP hardware, the mobile app, and member data insights through phone, email, and chat. Act as a strong advocate by surfacing trends, recurring friction points, and actionable feedback to improve the member journey. Maintain accurate documentation, meet service metrics, and work assigned shifts onsite in the Limerick office with a growth-focused, hospitality-driven mindset.

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FursaFursa
Whoop
Whoop
1 month ago

Day Shift - Membership Services Representative (Limerick, Ireland)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver a world-class member experience by resolving complex issues across WHOOP hardware, the mobile app, and member data insights through phone, email, and chat. Act as a strong advocate by surfacing trends, recurring friction points, and actionable feedback to improve the member journey. Maintain accurate documentation, meet service metrics, and work assigned shifts onsite in the Limerick office with a growth-focused, hospitality-driven mindset.
Location: Ireland
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver exceptional member support via phone, email, and chat, creating thoughtful, personalized experiences.
  • •Troubleshoot issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy and efficiency.
  • •Proactively identify opportunities to surprise and delight members through education and high-touch service.
  • •Advocate for members by surfacing trends, recurring friction points, and capturing actionable feedback.
  • •Maintain accurate documentation and meet performance metrics for quality, response time, resolution time, and member satisfaction.

Key Requirements

  • •Eligible to live and work in Ireland.
  • •Work onsite 75% of the working week in the Limerick office.
  • •Deliver hospitality-driven, personalized member support across all channels.
  • •Excellent written and verbal communication, with the ability to stay calm and solutions-oriented while troubleshooting.
  • •Ability to analyze, troubleshoot, resolve, or escalate issues quickly in a fast-paced environment.
Experience:Membership servicesCustomer support
Skills:EmpathyCommunicationProblem-solvingActive listeningAdaptability

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Whoop
Whoop designs and sells a subscription-based wearable fitness tracker and analytics platform that monitors recovery, strain, and sleep to optimize athletic performance and daily health for consumers and professional athletes.
Industry: Wearables
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Boston, United States
Founded: 2012
WebsiteLinkedIn