BPO Call Center Associate

NTT
Manila
Workplace: HybridFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Attention to detail","Accuracy","Accountability","Professional communication"]

Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers, resolving questions and issues while meeting service standards. Handle a high volume of calls (about 75–100 per day), communicate professionally, and maintain accurate product and insurance-industry knowledge. Collaborate with management and teammates to proactively address service concerns, with an initial 6-month onsite period before transitioning to a hybrid model based on performance.

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FursaFursa
NTT
NTT
2 weeks ago

BPO Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers, resolving questions and issues while meeting service standards. Handle a high volume of calls (about 75–100 per day), communicate professionally, and maintain accurate product and insurance-industry knowledge. Collaborate with management and teammates to proactively address service concerns, with an initial 6-month onsite period before transitioning to a hybrid model based on performance.
Location: Manila
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  • •Ensure customer satisfaction and meet service standards while handling 75–100 calls per day.
  • •Communicate effectively and professionally to resolve customer questions and issues.
  • •Develop and maintain knowledge of the insurance industry and the team’s products, services, and processes.
  • •Collaborate with management and teammates to proactively address service issues and concerns.

Key Requirements

  • •At least 1 year of experience in a professional/office environment with regularly scheduled shifts (e.g., office support, administrative, clerical, customer service).
  • •At least 1 year of experience using a computer with Windows PC applications, including keyboard use, navigating screens, and learning new software tools.
  • •6+ months of experience requiring attention to detail, accuracy, and accountability for your work product.
  • •6+ months of experience communicating effectively (oral/written) in a professional/office setting.
  • •At least a high school diploma or GED.
Education:High School
Skills:Attention to detailAccuracyAccountabilityProfessional communication
Tech Stack:Windows

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn