Kerzer International

2 weeks ago

Team Leader, Call Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead call-center operations in a fast-paced 24/7 luxury hospitality environment, ensuring guest and colleague service standards are consistently met. Partner with Assistant Managers to coach agents on call skills, processes, training, and resort knowledge, while monitoring call handling across multiple call lines. Bring strong verbal and written communication to create unique guest experiences and motivate teams toward market-leading service.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Maintain the highest guest service standards through continuous information sharing and training.
•Work closely with Assistant Managers to manage call skills, processes, training, and resort knowledge for the team.
•Ensure calls are answered by agents within department standards across a variety of call lines.
•Lead a large team to deliver efficient call center operations in a busy 24/7 environment.

Pay and Benefits

Perks:Health InsuranceDentalLife Insurance

Key Requirements

•Excellent verbal and written communication skills.
•Extensive call centre experience.
•Demonstrated history of leading and motivating teams toward market-leading service levels.
•Passion for hospitality and service.
•Ability to multi-task while maintaining quality and attention to detail.

Experience:Call center

Skills:CommunicationLeadershipMultitaskingCustomer serviceTraining

Company Brief

Kerzer International

Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn

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Kerzer International

2 weeks ago

Team Leader, Call Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Maintain the highest guest service standards through continuous information sharing and training.
•Work closely with Assistant Managers to manage call skills, processes, training, and resort knowledge for the team.
•Ensure calls are answered by agents within department standards across a variety of call lines.
•Lead a large team to deliver efficient call center operations in a busy 24/7 environment.

Pay and Benefits

Perks:Health InsuranceDentalLife Insurance

Key Requirements

•Excellent verbal and written communication skills.
•Extensive call centre experience.
•Demonstrated history of leading and motivating teams toward market-leading service levels.
•Passion for hospitality and service.
•Ability to multi-task while maintaining quality and attention to detail.

Experience:Call center

Skills:CommunicationLeadershipMultitaskingCustomer serviceTraining

Company Brief

Kerzer International

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn