Sales Support Representative-Commercial

Ferguson
Oregon
Workplace: OnsiteFull timeUSD 20.57 - 32.91 hourlyFunction: Sales0Skills: ["Customer service","Upselling","Relationship building","Fast-paced responsiveness","Decision-making"]

Support Ferguson’s Commercial customer group by partnering with Sales associates to identify the best products and solutions for customer needs. Provide personalized customer service through timely quotations and accurate sales orders, coordinate customer deliveries, and answer inbound sales calls. Use CRM and phone systems effectively, quickly learn product knowledge and processes, and operate in a fast-paced environment while responding promptly and resolving customer concerns.

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Ferguson
Ferguson
3 weeks ago

Sales Support Representative-Commercial

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Support Ferguson’s Commercial customer group by partnering with Sales associates to identify the best products and solutions for customer needs. Provide personalized customer service through timely quotations and accurate sales orders, coordinate customer deliveries, and answer inbound sales calls. Use CRM and phone systems effectively, quickly learn product knowledge and processes, and operate in a fast-paced environment while responding promptly and resolving customer concerns.
Location: Oregon
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Support the Commercial customer group.
  • •Partner with Sales associates to determine the best products and solutions for customer needs.
  • •Provide timely quotations and accurate sales orders to ensure personalized customer service.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls, address customer concerns/questions, and effectively use CRM and phone systems.

Pay and Benefits

Salary: USD 20.57 - 32.91 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •Preferred 0–3 years of sales and/or customer service experience.
  • •Experience in plumbing is a plus.
  • •Strong sales skills, including the ability to upsell.
  • •Proven track record of responding quickly to customer needs and making timely decisions.
  • •General digital literacy, including Microsoft Office, and the ability to quickly learn product knowledge and processes.
Experience:0SalesCustomer servicePlumbing
Skills:Customer serviceUpsellingRelationship buildingFast-paced responsivenessDecision-making
Tech Stack:CRMPhone systemMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn