Inside Client Success Manager

AutoTrader.com
Michigan, Illinois, Georgia, Texas
Workplace: RemoteFull timeUSD 56,300 - 84,500 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Proactive consulting","Relationship management","Communication","Presentation","Analytical thinking"]

Consult with AutoTrader, Kelley Blue Book, and KBB Instant Cash Offer clients to drive growth, retain business, and reduce churn. Own revenue and retention targets by forecasting pipeline, monitoring account performance and ROI, and leading monthly virtual business reviews. Use sales enablement tools, analytics, and Salesforce to advise dealers, execute service plans, and identify cross-sell and upsell opportunities across Cox Automotive products.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Inside Client Success Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Consult with AutoTrader, Kelley Blue Book, and KBB Instant Cash Offer clients to drive growth, retain business, and reduce churn. Own revenue and retention targets by forecasting pipeline, monitoring account performance and ROI, and leading monthly virtual business reviews. Use sales enablement tools, analytics, and Salesforce to advise dealers, execute service plans, and identify cross-sell and upsell opportunities across Cox Automotive products.
Location: Michigan, Illinois, Georgia, Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Consult with clients to identify growth opportunities, retain business, and mitigate churn across assigned portfolios.
  • •Aim to exceed sales revenue and retention targets by administering pipeline and revenue forecasting.
  • •Monitor and analyze account performance and trends to adjust dealer expectations, goals, and objectives.
  • •Lead monthly virtual business reviews and analyze ROI goals and data to guide media/marketing decisions.
  • •Use Salesforce to manage client interactions, update opportunities and accounts, and ensure billed revenue is collected on time.
Travel: Low travel

Pay and Benefits

Salary: USD 56,300 - 84,500 annually
Perks:Health InsuranceDentalVision401kParental LeaveLearning BudgetPaid Leave

Key Requirements

  • •Bachelor’s degree in a related discipline and 4 years of experience in a related field, or an equivalent combination (e.g., master’s + 2 years, Ph.D. + 1 year, or 8 years directly).
  • •Proven experience consulting and managing relationships with automotive dealers.
  • •Strong analytical skills, including knowledge of media buying cycles, marketing, and target demographics.
  • •Excellent communication and presentation skills with a customer-first, retention-focused approach.
  • •Proficiency in Salesforce and Microsoft Office Suite (including Outlook, Excel, Word, and PowerPoint).
Experience:4+ yearsAutomotiveAutomotive dealership
Education:Bachelor's
Skills:Proactive consultingRelationship managementCommunicationPresentationAnalytical thinking
Tech Stack:SalesforceMicrosoft Office SuiteOutlookExcelWordPowerPoint

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn