Client Success Manager - Business & Government

Anthology
United States
Workplace: RemoteFull timeUSD 79,000 - 98,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Customer-first mindset","Relationship building","Communication","Problem-solving","Multitasking"]

Own customer success for Blackboard’s B2B and government clients across the full Blackboard LMS journey. You’ll build executive and end-user relationships, run account engagements and business reviews, execute prescriptive playbooks, and use customer sentiment signals (e.g., NPS/feedback) to drive adoption and retention. Coordinate cross-functional resources to resolve adoption challenges, support renewals and expansion opportunities, and facilitate engagement through community events and webinars.

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FursaFursa
Anthology
Anthology
4 months ago

Client Success Manager - Business & Government

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Last checked: 14 hours agoStatus: Live

Job Summary

Own customer success for Blackboard’s B2B and government clients across the full Blackboard LMS journey. You’ll build executive and end-user relationships, run account engagements and business reviews, execute prescriptive playbooks, and use customer sentiment signals (e.g., NPS/feedback) to drive adoption and retention. Coordinate cross-functional resources to resolve adoption challenges, support renewals and expansion opportunities, and facilitate engagement through community events and webinars.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain strong relationships to help customers meet business goals using Blackboard.
  • •Develop and execute account engagements, including modernization and sentiment management.
  • •Execute prescriptive playbooks and respond to customer questions across the Blackboard portfolio.
  • •Conduct business reviews and act on customer sentiment (surveys, NPS, feedback) to drive shared objectives.
  • •Support renewals and identify expansion opportunities; coordinate internal SMEs/teams to resolve issues and provide next-step guidance.
Travel: High travel

Pay and Benefits

Salary: USD 79,000 - 98,000 annually

Key Requirements

  • •Bachelor’s degree or equivalent work experience.
  • •At least 5 years of related experience in Sales, Customer Experience, Customer Success, Account Management and/or Education Technology in the B2B and/or Government sector.
  • •Strong customer-service focus and ability to communicate with empathy and professionalism.
  • •Excellent oral and written communication skills and strong project management skills.
  • •At least 1 year of experience working in the Blackboard LMS or with Blackboard customers.
Experience:5+ yearsB2BGovernmentEducation technologySaaS
Education:Bachelor's
Skills:Customer-first mindsetRelationship buildingCommunicationProblem-solvingMultitasking
Languages:English
Tech Stack:Blackboard LMSBlackboard AllyCRMCustomer success softwareNPS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Anthology
Provides cloud-based software and services for higher education institutions, including student information systems, learning management, analytics, enrollment, and alumni engagement solutions to support the student lifecycle and institutional operations.
Industry: EdTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Website