Business IT Support specialist

Sika
Almaty
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Independent work","Collaboration","Communication","Problem solving"]

Provide hands-on end-user IT support for hardware, software, and the digital workplace, ensuring smooth local IT operations. Drive adoption of Microsoft 365 and Teams, monitor service desk metrics, and support digital transformation initiatives. Collaborate with Business IT and EMEA infrastructure teams on rollouts, updates, and migrations, while maintaining site documentation and working with users across the EUE-EUNE area. Some travel within Kazakhstan is required.

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FursaFursa
Sika
Sika
2 days ago

Business IT Support specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Provide hands-on end-user IT support for hardware, software, and the digital workplace, ensuring smooth local IT operations. Drive adoption of Microsoft 365 and Teams, monitor service desk metrics, and support digital transformation initiatives. Collaborate with Business IT and EMEA infrastructure teams on rollouts, updates, and migrations, while maintaining site documentation and working with users across the EUE-EUNE area. Some travel within Kazakhstan is required.
Location: Almaty
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide hands-on end-user support for hardware, software, and digital workplace tools.
  • •Drive adoption of Microsoft 365 and Teams as core collaboration platforms.
  • •Monitor and analyze service desk metrics to identify improvement opportunities.
  • •Support digital transformation initiatives and promote best practices.
  • •Collaborate with Area business IT and EMEA infrastructure teams on updates, migrations, and technical projects.
Travel: Low travel

Pay and Benefits

Perks:Annual BonusCellular PhoneMeal AllowanceHealth InsuranceAccident InsurancePaid LeaveEnglish CoursesFinancial Assistance

Key Requirements

  • •Strong technical knowledge of Windows, Microsoft 365, mobile device management, and hardware troubleshooting.
  • •Mandatory Microsoft 365 expertise and Microsoft Teams proficiency.
  • •Strong English communication skills.
  • •Experience with ITSM systems (e.g., ServiceNow).
  • •Knowledge of Microsoft Power Platform and exposure to ERP systems or Salesforce.
Experience:ITSMDigital workplace
Skills:Independent workCollaborationCommunicationProblem solving
Languages:English
Tech Stack:WindowsMicrosoft 365Microsoft TeamsMobile device managementMicrosoft Power PlatformERPSalesforceITSMServiceNow

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn